Notes
Notes - notes.io |
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Caller’s Name–– BONNIE POTTER
Email Address–– [email protected]
MIDAS Phone No–– (208) 866-0895
Screen POP ANI No–– 2086600823
Best Callback No–– (208) 866-0895
Verified By–– mop
Issue–– md spave full
cx asked to delete the emails
cx has apop up which is not going or allowing to access anything
Resolution–– deleted the emails
took acces of team viewer
call disconnedted and call backed the cx went to voice mail
Case Notes Review––
Access disclaimer––Yes
Password disclaimer–– Yes
Pitched for VAS–– Yes
Agent Name psravya
SITEL HYDERABAD
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#
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BADCaller’s Name–– Phyllis Beresin
Email Address–– [email protected]
MIDAS Phone No–– (561) 703-2088W:(561) 703-2088
Screen POP ANI No–– (561) 703-2088W:(561) 703-2088
Best Callback No–– (561) 703-2088
Issue––
cx called saying that she has issue with emails cx had problem with send and recieve
Resolution–– cx dissconnectyed the call saying its was all normal again
Agent Name psravya
SITEL HYDERA
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#
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Caller’s Name–– Carlos Madrid
Email Address––[email protected]
MIDAS Phone No–– (646) 662-5229W:(646) 662-5229
Screen POP ANI No–– (646) 662-5229W:(646) 662-5229
Best Callback No–– (646) 662-5229W:(646) 662-5229
Verified By–– security word
Issue–– password change
ca has issue with spam emails
Resolution–– changed the cx password
guided the cx how to change password in my acconts section
Case Notes Review––
Access disclaimer––Yes
Password disclaimer–– Yes
Pitched for VAS–– Yes
Customer agreed–– No
R
Agent Name psravya
SITEL HYDERABAD
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#
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Caller’s Name–– Kathleen Black
Email Address–– [email protected]
MIDAS Phone No–– (510) 278-0122
Screen POP ANI No–– (510) 278-0122
Best Callback No–– (510) 278-0122
Verified By–– security word
Issue–– acc cancellation
Resolution–– transferred the call to cs
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
========================================================================================================================
#
========================================================================================================================
Caller’s Name––
Email Address––
MIDAS Phone No––
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
========================================================================================================================
#
========================================================================================================================
Caller’s Name––
Email Address––
MIDAS Phone No––
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
========================================================================================================================
#
========================================================================================================================
Caller’s Name––
Email Address––
MIDAS Phone No––
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
========================================================================================================================
#
========================================================================================================================
Caller’s Name––
Email Address––
MIDAS Phone No––
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
========================================================================================================================
#
========================================================================================================================
Caller’s Name––
Email Address––
MIDAS Phone No––
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent Name
SITEL HYDERABAD
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