Notes

Screen POP ANI No: 3104575797 (support call log)
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Issue: cx called regarding want to renew the services for 1 year prepay and also to update the credit card
Caller’s Name: EVELYN ROMINGER
MIDAS Phone No: 4238923586
Screen POP ANI No: 4238923586
Best Callback No: 4238923586
Account # : 21000160
Email Address: [email protected]
Verified By: security question
Resolution: provided the disclaimer for updating the prepay and informed the charges to the cx and updated the prepay
cx also wanted to update the credit card provided the disclaimer and pressed *6 and took the credit card number and updated the details and again pressed *6 and informed the cx that credit card is updated hence issue resolved
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: Yes
Name of Product Pitched: __more mb space___ , Customer agreed – No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding want to change the password
Caller’s Name: Diane C. Benjamin
MIDAS Phone No: 5032320034
Screen POP ANI No: 5032320034
Best Callback No: 5032320034
Account # : 10633454
Email Address: [email protected]
Verified By: security question
Resolution: transferred the call to web hosting
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: transferred the call to web hosting
Agent Name: Anthony Raj -HYD

queue: email support
site: HYD
Screen POP ANI No: 5032320034
Issue: cx called regarding want to change the password
Does Tel No exist in Midas: yes
If Yes, which service do they have: web hosting cs
Date:12/02/2020
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Issue: cx called regarding issue with the internet
Caller’s Name: john s Blankfort
MIDAS Phone No: 4153810588
Screen POP ANI No: 4153810588
Best Callback No: 4153810588
Account # : 1456144
Email Address: [email protected]
Verified By: last four digits of card number
Resolution: transferred the call to internet access
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: transferred the call to internet access
Agent Name: Anthony Raj -HYD

queue: email support
site: HYD
Screen POP ANI No: 4153810588
Issue: cx called regarding issue with the internet
Does Tel No exist in Midas: yes
If Yes, which service do they have: DSL
Date:12/02/2020
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Issue: cx called regarding receiving and emails saying account will go inactive after 24 hours due to card got decline
Caller’s Name: William Hare
MIDAS Phone No: 4703029707
Screen POP ANI No: 4703029707
Best Callback No: 4703029707
Account # : 2047770
Email Address: [email protected]
Verified By: security question
Resolution: took the permission from the cx and logged to webmail and while assisting the information cx was busy
I asked the cx for a call back cx agreed and provided the call back time 3pm
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: cx was busy and disconnected the call
Agent Name: Anthony Raj -HYD
call back at 3pm
password: april1918
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Issue: cx called regarding he wants to do prepay for 1 year
Caller’s Name: Charles Mingus
MIDAS Phone No: 2122893921
Screen POP ANI No: 2122893921
Best Callback No: 2122893921
Account # : 12580687
Email Address: [email protected]
Verified By: security question
Resolution: while assisting with the prepay information cx did not agree and wanted to speak to a sup
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: transferred the call to sup
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding unable to receive emails
Caller’s Name: Donna Wedemeyer
MIDAS Phone No: 3036674892
Screen POP ANI No: 3036674892
Best Callback No: 3036674892
Account # : 5296584
Email Address: [email protected]
Verified By: security question
Resolution: asked the cx to log in to webmail and I too logged in and asked the cx to send and test email cx was able to receive an email and informed the cx with the information but the cx disconnected the call
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: cx disconnected the call
Agent Name: Anthony Raj -HYD
KgF@l2%ZaiH
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Issue: cx called regarding receiving spam emails which say your account is disconnected
Caller’s Name: Kathleen Pringle
MIDAS Phone No: 4049067700
Screen POP ANI No: 4049067700
Best Callback No: 4049067700
Account # : 495462
Email Address: [email protected]
Verified By: security question
Resolution: checked with the information and informed the cx that it is spam email and asked the cx to mark the email as spam
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: issue not resolved
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding receiving spam emails
Caller’s Name: raxanna
MIDAS Phone No: 2097453587
Screen POP ANI No: 2094819677
Best Callback No: 2094819677
Account # : 1743987
Email Address: [email protected]
Verified By: security questionlast four digits of card number
Resolution: asked the with the permission to login to web mail and told the disclaimer to view the password
after logged in I found that the account is compromised followed the steps of changing the password and security question
helped the cx to update the password on the other devices where the cx uses emails
informed the cx about not sending emails until 12noon est and asked the cx to run a virus scan
Access disclaimer: No
Password disclaimer: Yes
Pitched for VAS: Yes
Name of Product Pitched: ___online backup____ , Customer agreed – No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
Rjc1960#86
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Issue: cx called regarding want to cancel internet services and only have email services
Caller’s Name: Lena Duerig
MIDAS Phone No: 8476747170
Screen POP ANI No: 8472075726
Best Callback No: 8476747170
Account # : 15232670
Email Address: [email protected]
Verified By: security question
Resolution: transferred the call to saves
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: transferred the call to saves
Agent Name: Anthony Raj -HYD

queue: email support
site: HYD
Screen POP ANI No: 8472075726
Issue: cx called regarding want to cancel internet services and only have email services
Does Tel No exist in Midas: yes
If Yes, which service do they have: DSL
Date:12/02/2020
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Issue: cx called regarding
Caller’s Name: Kerry Maloney
MIDAS Phone No: 3039726220
Screen POP ANI No: 3037222295
Best Callback No: 3037222295
Account # : 6963903
Email Address: [email protected]
Verified By: last four digits of card number
Resolution: gave the password disclaimer and provided the password to the cx and helped the cx to update the password in the mail client in iPhone and cx was able to receive email hence issue resolved
Access disclaimer: No
Password disclaimer: Yes
Pitched for VAS: Yes
Name of Product Pitched: __online backup_____ , Customer agreed – No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding unable to send and receive emails account is compromised
Caller’s Name: Jeff Forsyth
MIDAS Phone No: 7752476338
Screen POP ANI No: 7752476338
Best Callback No: 7752476338
Account # : 7115001
Email Address: [email protected]
Verified By: last four digits of your card number

Resolution: gave the password disclaimer and logged to webmail and asked the cx to send a test email and I too tried but couldn't sent
checked in seaborg found that account is compromised
done with the compromised steps
changed the password and security question and updated in the devices
and informed the cx do not send emails upto 12 noon est
checked the email forwarding
ask the cx to scan but cx did not have the antivirus pitched for vas
Access disclaimer: No
Password disclaimer: Yes
Pitched for VAS: Yes
Name of Product Pitched: ___earthlink protect____ , Customer agreed – Yes
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
Skitahoe6$ Skibum7$
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
--------------------------------------------------------------------------
Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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Issue:
Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Account # :
Email Address:
Verified By:
Resolution:
Access disclaimer: Yes / No
Password disclaimer: Yes / No
Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale:
Agent Name: Anthony Raj -HYD
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