Notes

LAD
Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. Let me inform you that I've researched your order and according to our carrier information and this package was delivered on DATE but since you didn't receive it I have determined that it was lost after delivery. So in order to correct it as soon as possible, would you like me to send you replacement?
LIT
Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. I’ve tracked your order, and unfortunately I don’t see any movement on the package. Your package may have been lost. I will document this in order to investigate what happened with this package. So in order to correct it as soon as possible, would you like me to send you replacement?
MISSING FROM BOX
Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. After checking the order carefully I can see that this item is missing from box, I will definitely share this information with the appropriate team to improve our package service. So in order to correct it as soon as possible, would you like me to send you replacement?
HELP
You're welcome. I want to make sure that I solved all your questions, please let me know if is anything else that I can help you today?
CHECK
Before the system close the chat due inactivity, I want to make sure if you still here?
Before the system close the chat due inactivity, I want to make sure if you received the information?
MP
After checking the order carefully I can see that this item is sold and shipped by Marketplace seller so in order to receive the best assistance regarding your order from them, allow me to escalate this issue directly to them. You should receive a response via email within 24 hours, is that okay?
if you not receive any resolution please do not hesitate in contact us back and we are going to provide you the best solution.
GREETINGS
Hello there.
How may I help you today?
I'm sorry to read that you received the wrong order, no worries I'm happy to check the order and help you today
I'm sorry to read that you didn't receive the order, no worries I'm happy to check the order and help you today with the best solution.
I'm sorry to read that you received the order incomplete, no worries I'm happy to check the order and help you today with the best solution.
I'm sorry to read about this delayed, no worries I'm happy to check the order and help you today with the best solution.
I'm sorry to read that you received the order damaged, no worries I'm happy to check the order and help you today with the best solution.
PHOTO
Thanks for your patience. I truly apologize for the inconvenience caused you Rose. Let me inform you that I've researched your order and according to our carrier information and this package was delivered on DATE and signed by the associate NAME. Once the order is at the store is handle by the photo team and they have to send you the pick up email. So I have a couple of options for you.
I can take the order as lost at the store and issued you refund or you can contact the store directly to get an update or I can issued a escalation and you should receive a response with an update within 3 business days, please let me know which is better for you?
MP WRONG RECEIVED
I truly apologize for the inconvenience caused you Stella, since the item is sold and shipped by Marketplace seller I cannot issued a replacement but I'm happy to help you with the refund process, you will receive a prepaid return label in your email and you can drop off the item in the postal office indicated in the label, that works?
REFUND MP
You will receive a prepaid return label and you have to drop off the item to your local post office or Fedex location, once the item is with us your refund will be processed and you will receive an email confirmation, is that okay?
REPLACEMENT MP
You will receive a prepaid return label and you have to drop off the item to your local post office or Fedex location, once the package is at the return center, the replacement will be shipped within 7 days and you will receive an email with the tracking once is shipped, is that okay?
REPLACE FS
You will receive a prepaid return label and you have to drop off the item to your local post office or Fedex location, once the package is scanned by the carrier, the replacement will be processed and shipped and you will receive an email with the tracking information, is that okay?
REFUND FS
You will receive a prepaid return label and you have to drop off the item to your local post office or Fedex location, once the package is scanned by the carrier you will receive an email about the process of the order, is that okay?