Notes

♣Cancelled Order Made
Payment Confirmation for Cancelled Order (3 PCFC)
♣Order Remade
Payment Confirmation for Remade or Duplicate Order (3 PCFR)
♣Special Instructions Dispute
Payment Adjustment for Special Instructions (3 PAFS)
♣Missing/incorrect charge dispute
Missing or Incorrect Charge Dispute (3 MOIC)
♣Reset password
Merchant Portal Password Reset Request (3 MPPR)
♣Menu update
Merchant Menu Price/Item or Store Hours Update (3 MPSU)
Non-Partner Merchant Menu Price/Item or Store Hours Update (3 NPMU)
♣Escalate to SOF/Drive queue
SOF Refund Request: More Info Needed
♥Escalate to account management
Assign > MxSx - Escalated
♣Temporary deactivation request
Merchant Temporary Deactivation Confirmation (3 MTDC)
♥Permanently deactivation request (non-partner)
Merchant Permanent Deactivation Confirmation (3 MPDC)
♣Blocking a dasher for Merchants
Dasher Rating or Blocking for Drive Merchants (3 DRBDM)


○○**Merchant deactivation request**○○
♥Case #:
♣Name of the person calling in:
♥Role of the person calling in:
♣Reason for requesting deactivation:
♥Requested beginning date & time:
♣Requested end date & time:
♥Full Store Name:
♣Store ID:
♥Telephone of the restaurant:


○○**Merchant (non-partner) payment request**○○
♥Delivery ID:
♣Name of the person calling in:
♥Role of the person calling in:
♣Why is the Merchant requesting payment?: Merchant (non-partner) asks for the payment of this order because
♥Type of payment request (Order or Account Level)?:
♣Amount requested:
♥Full Store Name:
♣Store ID:
♥Merchant (non-partner) accepts payments over the phone
♣Telephone of the restaurant:


○○** Account management**○○
♥Name of the person who is calling up:
♣Role of the person who is calling up:
♥Restaurant name:
♣Telephone of the restaurant:
♥Store ID:
♣Address:
♥Reason for escalation:

○○**Merchant (non-partner) permanent deactivation request**○○
♥Case #:
♣Name of the person calling in:
♥Role of the person calling in:
♣Reason for requesting deactivation:
♥Requested beginning date & time:
♥Full Store Name:
♣Store ID:
♥Telephone of the restaurant:
♣KB followed: MX | Account Management | How to Process a Deactivation


○○**SOF Escalation**○○
♥KB Article Used: MX | DoorDash Drive | Never Delivered, MX | DoorDash Drive | SOF Refund Guide
♣Delivery ID:​
♥Contact Person:
♣Role of the person:
♥Preferred contact method (phone or email):
♣Reason for escalation:
♥Telephone of the restaurant:
♣Name of the restaurant:
♥Store ID:
♣E-mail address of the dasher:
♥Name of the dasher:


○○**Dasher feedback and report an incident**○○
♥Name of the person calling up:
♣Role of the person calling up:
♥Name of the restaurant:
♣Telephone of the restaurant:
♥Store ID:
♣Order number:
♥E-mail address of the dasher:
♣Name of the dasher:
♥Issue recap:


○○**Australia Area code**○○
01161 03(02) 12345678