Notes

Victor Claudio 2:53 PM
Victor Claudio 1:15 PM
Offer sent by prole
Driver just accepted offer
No drivers available
Order already delivered Order cancelled (GHD) (GHD Lite)
Status: unassigned Accepted Offered Delivered Picking up At pickup At dropoff
NA 5 minutes 10 minutes 15 minutes Delivering Snooze: Baseline Pickup Dropoff
Leg: Pre-Acceptance
Status: Unassigned
No drivers available to send the offer
I just submitted a slack message to request a new block
The slack message to request a block, was already submitted by a previous agent
No action needed
Assigning the best driver available closest to restaurant
Assigning the only driver available
Assigning the best driver whose current order is closest to restaurant
Driver has rejected offer 4 times
I called driver and confirmed me she will be at dropoff// pickup location within 20 minutes
Unassigning driver
Driver should be arriving at pickup location within minutes
Driver should be arriving at dropoff location within minutes
Driver unresponsive to all communication and not making progress towards pickup location
Driver is at pickup location
Driver is at dropoff location
@here NY - Ithaca, no drivers available. Please create a block. Thank you.
@here NC - Clayton, The only driver available has rejected offer twice . Please create a block. Thank you.
@here WA - Federal Way, Both drivers have rejected offer. Please create a block. Thank you.
@here PA - Willow Grove, all drivers have rejected offer. Please create a block. Thank you.
@here IN - Anderson, no drivers available. Please create a block. Thank you.
order refunded by Grubhub; New Home closed; delivery age of 90 minutes past treshold
order cancellation request (YUM)
Unassigned driver for offer
Driver has 3 orders attached
No Other drivers available. Snoozed Ticket for 15 minutes. Solved without assigning.
Victor Claudio 3:23 PM
@here WA - South Hill-Puyallup, 88421017-3037565






Victor Claudio 10:07 PM
Simja Cabanillas [9:29 PM]
CANCELLATION // 3-5 bussines days for refund
** Cancelled the order | The restaurant is currently closed | call diner
** Cancelled the order | The restaurant is currently closed | call diner and left voice mail
Diner answered: Let the diner know that we will cancel the order due to (reason). Issue FG based on the amount of time that passed between when the order was placed and when it was cancelled.
*** NOTES:
Hi Grubhub here. We just tried to contact you at the phone number provided, but were unable to reach you. I'm very sorry, but we are unable to fulfill your (Brand) order. I've emailed you Free Grub/Seamless Cash for the inconvenience and delay.
Customer Care: Operates 24 hours a day
877-585-1085
REASON CODES:
PRIMARY: cannot deliver the order
SECONDARY: no drivers / restaurant closed
***no details or notes on the new ticket.
Free Grub Amounts:
0 – 10 minutes: No Concession
11 - 20 minutes: 10% or $5 (first time diners)
21 – 30 minutes: 20% or $10 (first time diners)
31 minutes or more: % Concessions equivalent for full value of order up to 50% or up to $25 (first time diners)

Victor Claudio 5:17 PM
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5:17
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5:18
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5:18
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5:18
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5:19
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5:19
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5:20
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5:21
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5:21
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Victor Claudio 4:35 PM
Status: Order cancelled (GHD)
Leg: PreAcceptance
Step: Esc # 9
Notes:
There is no available driver in the market and the order has passed the 90-minute threshold.
Status: Delivering
Leg: Pickup// Dropoff
Step: Esc # Baseline
Notes: Driver should be arriving at dropoff location within 7 minutes
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Status: Unassigned
Leg: PreAcceptance
Step: Esc #
Notes: No drivers available to send the offer
Status: order refunded by Grubhub
Leg: PreAcceptance
Step: Esc
Notes: no action needed
Status: Offered
Leg: PreAcceptance
Step: Esc # 5
Notes: Assigning the best driver available closest to restaurant
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # Baseline
Notes: Driver just accepted offer
Status: Offered
Leg: PreAcceptance
Step: Esc
Notes: Offer sent by prole
Offer sent by prole
Driver just accepted offer
No drivers available
Order already delivered Order cancelled (GHD) (GHD Lite)
Status: unassigned Accepted Offered Delivered Picking up At pickup At dropoff
NA 5 minutes 10 minutes 15 minutes Delivering Snooze: Baseline Pickup Dropoff
Leg: Pre-Acceptance
Status: Unassigned Assigning the best driver available closest to restaurant
No drivers available to send the offer
I just submitted a slack message to request a new block
The slack message to request a block, was already submitted by a previous agent
No action needed
(Pick up)
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Assigning the only driver available
Assigning the best driver whose current order is closest to restaurant
Driver has rejected offer 4 times
I called driver and confirmed me she will be at dropoff// pickup location within 20 minutes
Unassigning driver
Driver should be arriving at pickup location within minutes
Driver should be arriving at dropoff location within minutes
Driver unresponsive to all communication and not making progress towards pickup location
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 9
Baseline Notes: Driver unresponsive to all communication and not making progress towards pickup location
I should reassign due 9 escalation pickup but I´m not able to take action on this ( ¨show drivers¨ option doesn´t hsow up)
Driver is at pickup location
Driver is at dropoff location
Status: At pickup
Leg: Pickup
Step: Esc # 10
Notes: Driver is at pickup location
order refunded by Grubhub; New Home closed; delivery age of 90 minutes past treshold
order cancellation request (YUM)
Unassigned driver for offer
Driver has 3 orders attached
No Other drivers available. Snoozed Ticket for 15 minutes. Solved without assigning.
Victor Claudio 3:23 PM
Simja Cabanillas [9:29 PM]
CANCELLATION // 3-5 bussines days for refund
** Cancelled the order | The restaurant is currently closed | call diner
** Cancelled the order | The restaurant is currently closed | call diner and left voice mail
Diner answered: Let the diner know that we will cancel the order due to (reason). Issue FG based on the amount of time that passed between when the order was placed and when it was cancelled.
*** NOTES:
Hi Grubhub here. We just tried to contact you at the phone number provided, but were unable to reach you. I'm very sorry, but we are unable to fulfill your (Brand) order. I've emailed you Free Grub/Seamless Cash for the inconvenience and delay.
Customer Care: Operates 24 hours a day
877-585-1085
REASON CODES:
PRIMARY: cannot deliver the order
SECONDARY: no drivers / restaurant closed
***no details or notes on the new ticket.
Free Grub Amounts:
0 – 10 minutes: No Concession
11 - 20 minutes: 10% or $5 (first time diners)
21 – 30 minutes: 20% or $10 (first time diners)
31 minutes or more: % Concessions equivalent for full value of order up to 50% or up to $25 (first time diners)
4:36
Status: Order cancelled (GHD)
Leg: PreAcceptance
Step: Esc # 9
Notes:
There is no available driver in the market and the order has passed the 90-minute threshold.
Status: Delivering
Leg: Pickup// Dropoff
Step: Esc # Baseline
Notes: Driver should be arriving at dropoff location within 7 minutes
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Status: Unassigned
Leg: PreAcceptance
Step: Esc #
Notes: No drivers available to send the offer
Status: order refunded by Grubhub
Leg: PreAcceptance
Step: Esc
Notes: no action needed
Status: Offered
Leg: PreAcceptance
Step: Esc # 5
Notes: Assigning the best driver available closest to restaurant
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # Baseline
Notes: Driver just accepted offer
Status: Offered
Leg: PreAcceptance
Step: Esc
Notes: Offer sent by prole
Offer sent by prole
Driver just accepted offer
No drivers available
Order already delivered Order cancelled (GHD) (GHD Lite)
Status: unassigned Accepted Offered Delivered Picking up At pickup At dropoff
NA 5 minutes 10 minutes 15 minutes Delivering Snooze: Baseline Pickup Dropoff
Leg: Pre-Acceptance
Status: Unassigned Assigning the best driver available closest to restaurant
No drivers available to send the offer
I just submitted a slack message to request a new block
The slack message to request a block, was already submitted by a previous agent
No action needed
(Pick up)
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Assigning the only driver available
Assigning the best driver whose current order is closest to restaurant
Driver has rejected offer 4 times
I called driver and confirmed me she will be at dropoff// pickup location within 20 minutes
Unassigning driver
Driver should be arriving at pickup location within minutes
Driver should be arriving at dropoff location within minutes
Driver unresponsive to all communication and not making progress towards pickup location
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 9
Baseline Notes: Driver unresponsive to all communication and not making progress towards pickup location
I should reassign due 9 escalation pickup but I´m not able to take action on this ( ¨show drivers¨ option doesn´t hsow up)
Driver is at pickup location
Driver is at dropoff location
(at pickup)
Status: At pickup
Leg: Pickup
Step: Esc # 10
Notes: Driver is at pickup location
order refunded by Grubhub; New Home closed; delivery age of 90 minutes past treshold
order cancellation request (YUM)
Unassigned driver for offer
Driver has 3 orders attached
No Other drivers available. Snoozed Ticket for 15 minutes. Solved without assigning
Simja Cabanillas [9:29 PM]
CANCELLATION // 3-5 bussines days for refund
** Cancelled the order | The restaurant is currently closed | call diner
** Cancelled the order | The restaurant is currently closed | call diner and left voice mail
Diner answered: Let the diner know that we will cancel the order due to (reason). Issue FG based on the amount of time that passed between when the order was placed and when it was cancelled.
*** NOTES:
Hi Grubhub here. We just tried to contact you at the phone number provided, but were unable to reach you. I'm very sorry, but we are unable to fulfill your (Brand) order. I've emailed you Free Grub/Seamless Cash for the inconvenience and delay.
Customer Care: Operates 24 hours a day
877-585-1085
REASON CODES:
PRIMARY: cannot deliver the order
SECONDARY: no drivers / restaurant closed
***no details or notes on the new ticket.
Free Grub Amounts:
0 – 10 minutes: No Concession
11 - 20 minutes: 10% or $5 (first time diners)
21 – 30 minutes: 20% or $10 (first time diners)
31 minutes or more: % Concessions equivalent for full value of order up to 50% or up to $25 (first time diners)

Victor Claudio 5:05 PM
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 5
Baseline Notes: I called driver and confirmed me she will be at pickup location within 5 minutes







Victor Claudio 4:35 PM
Status: Order cancelled (GHD)
Leg: PreAcceptance
Step: Esc # 9
Notes:
There is no available driver in the market and the order has passed the 90-minute threshold.
Status: Delivering
Leg: Pickup// Dropoff
Step: Esc # Baseline
Notes: Driver should be arriving at dropoff location within 7 minutes
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Status: Unassigned
Leg: PreAcceptance
Step: Esc #
Notes: No drivers available to send the offer
Status: order refunded by Grubhub
Leg: PreAcceptance
Step: Esc
Notes: no action needed
Status: Offered
Leg: PreAcceptance
Step: Esc # 5
Notes: Assigning the best driver available closest to restaurant
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # Baseline
Notes: Driver just accepted offer
Status: Offered
Leg: PreAcceptance
Step: Esc
Notes: Offer sent by prole
Offer sent by prole
Driver just accepted offer
No drivers available
Order already delivered Order cancelled (GHD) (GHD Lite)
Status: unassigned Accepted Offered Delivered Picking up At pickup At dropoff
NA 5 minutes 10 minutes 15 minutes Delivering Snooze: Baseline Pickup Dropoff
Leg: Pre-Acceptance
Status: Unassigned Assigning the best driver available closest to restaurant
No drivers available to send the offer
I just submitted a slack message to request a new block
The slack message to request a block, was already submitted by a previous agent
No action needed
(Pick up)
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Assigning the only driver available
Assigning the best driver whose current order is closest to restaurant
Driver has rejected offer 4 times
I called driver and confirmed me she will be at dropoff// pickup location within 20 minutes
Unassigning driver
Driver should be arriving at pickup location within minutes
Driver should be arriving at dropoff location within minutes
Driver unresponsive to all communication and not making progress towards pickup location
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 9
Baseline Notes: Driver unresponsive to all communication and not making progress towards pickup location
I should reassign due 9 escalation pickup but I´m not able to take action on this ( ¨show drivers¨ option doesn´t hsow up)
Driver is at pickup location
Driver is at dropoff location
Status: At pickup
Leg: Pickup
Step: Esc # 10
Notes: Driver is at pickup location
order refunded by Grubhub; New Home closed; delivery age of 90 minutes past treshold
order cancellation request (YUM)
Unassigned driver for offer
Driver has 3 orders attached
No Other drivers available. Snoozed Ticket for 15 minutes. Solved without assigning.
Victor Claudio 3:23 PM
Simja Cabanillas [9:29 PM]
CANCELLATION // 3-5 bussines days for refund
** Cancelled the order | The restaurant is currently closed | call diner
** Cancelled the order | The restaurant is currently closed | call diner and left voice mail
Diner answered: Let the diner know that we will cancel the order due to (reason). Issue FG based on the amount of time that passed between when the order was placed and when it was cancelled.
*** NOTES:
Hi Grubhub here. We just tried to contact you at the phone number provided, but were unable to reach you. I'm very sorry, but we are unable to fulfill your (Brand) order. I've emailed you Free Grub/Seamless Cash for the inconvenience and delay.
Customer Care: Operates 24 hours a day
877-585-1085
REASON CODES:
PRIMARY: cannot deliver the order
SECONDARY: no drivers / restaurant closed
***no details or notes on the new ticket.
Free Grub Amounts:
0 – 10 minutes: No Concession
11 - 20 minutes: 10% or $5 (first time diners)
21 – 30 minutes: 20% or $10 (first time diners)
31 minutes or more: % Concessions equivalent for full value of order up to 50% or up to $25 (first time diners)





4:36
Status: Order cancelled (GHD)
Leg: PreAcceptance
Step: Esc # 9
Notes:
There is no available driver in the market and the order has passed the 90-minute threshold.
Status: Delivering
Leg: Pickup// Dropoff
Step: Esc # Baseline
Notes: Driver should be arriving at dropoff location within 7 minutes
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Status: Unassigned
Leg: PreAcceptance
Step: Esc #
Notes: No drivers available to send the offer
Status: order refunded by Grubhub
Leg: PreAcceptance
Step: Esc
Notes: no action needed
Status: Offered
Leg: PreAcceptance
Step: Esc # 5
Notes: Assigning the best driver available closest to restaurant
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # Baseline
Notes: Driver just accepted offer
Status: Offered
Leg: PreAcceptance
Step: Esc
Notes: Offer sent by prole
Offer sent by prole
Driver just accepted offer
No drivers available
Order already delivered Order cancelled (GHD) (GHD Lite)
Status: unassigned Accepted Offered Delivered Picking up At pickup At dropoff
NA 5 minutes 10 minutes 15 minutes Delivering Snooze: Baseline Pickup Dropoff
Leg: Pre-Acceptance
Status: Unassigned Assigning the best driver available closest to restaurant
No drivers available to send the offer
I just submitted a slack message to request a new block
The slack message to request a block, was already submitted by a previous agent
No action needed
(Pick up)
Status: Picking up
Leg: Pickup
Step: Esc # 1
Notes: Driver should be arriving at pickup location within 2 minutes
Assigning the only driver available
Assigning the best driver whose current order is closest to restaurant
Driver has rejected offer 4 times
I called driver and confirmed me she will be at dropoff// pickup location within 20 minutes
Unassigning driver
Driver should be arriving at pickup location within minutes
Driver should be arriving at dropoff location within minutes
Driver unresponsive to all communication and not making progress towards pickup location
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 9
Baseline Notes: Driver unresponsive to all communication and not making progress towards pickup location
I should reassign due 9 escalation pickup but I´m not able to take action on this ( ¨show drivers¨ option doesn´t hsow up)
Driver is at pickup location
Driver is at dropoff location
(at pickup)
Status: At pickup
Leg: Pickup
Step: Esc # 10
Notes: Driver is at pickup location
order refunded by Grubhub; New Home closed; delivery age of 90 minutes past treshold
order cancellation request (YUM)
Unassigned driver for offer
Driver has 3 orders attached
No Other drivers available. Snoozed Ticket for 15 minutes. Solved without assigning
Simja Cabanillas [9:29 PM]
CANCELLATION // 3-5 bussines days for refund
** Cancelled the order | The restaurant is currently closed | call diner
** Cancelled the order | The restaurant is currently closed | call diner and left voice mail
Diner answered: Let the diner know that we will cancel the order due to (reason). Issue FG based on the amount of time that passed between when the order was placed and when it was cancelled.
*** NOTES:
Hi Grubhub here. We just tried to contact you at the phone number provided, but were unable to reach you. I'm very sorry, but we are unable to fulfill your (Brand) order. I've emailed you Free Grub/Seamless Cash for the inconvenience and delay.
Customer Care: Operates 24 hours a day
877-585-1085
REASON CODES:
PRIMARY: cannot deliver the order
SECONDARY: no drivers / restaurant closed
***no details or notes on the new ticket.
Free Grub Amounts:
0 – 10 minutes: No Concession
11 - 20 minutes: 10% or $5 (first time diners)
21 – 30 minutes: 20% or $10 (first time diners)
31 minutes or more: % Concessions equivalent for full value of order up to 50% or up to $25 (first time diners)

Victor Claudio 5:05 PM
Status: Accepted
Leg: PreAcceptance// Pickup
Step: Esc # 5
Baseline Notes: I called driver and confirmed me she will be at pickup location within 5 minutes













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