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***Mail Order E.Q*** # of calls attempted : 1 Resolution:
***Mail Order E.Q*** # of calls attempted : 2 Resolution:
***Mail Order E.Q*** # of calls attempted : NA Resolution:
Cannot call the member due to time zone //
[email protected]
[email protected]
NO CONTACT : 763-559-2225
Order completed via online
Order has been processed successfully.//
Proceed with the partial order//
There was no sufficient balance to continue the order.// Closed Order //
Closed Order //
Attempted to call the customer to confirm the order but was routed to voicemail. // Left voicemail //
Attempted to call the customer for 2nd attempt to confirm the order but was routed to voicemail. // Left voicemail //
We cannot do the partial order since the benefit balance was not sufficient // Closed Order //
The item # was removed due to insufficient benefit. //
The item # was removed due to out of stock. //
The total amount of the order was more than the benefit balance of the member //
The last item to be deleted was over $10.00 //
There would be 2 or more items to be removed on the order //
Made substitution in 2 items //
There was an order that has been processed already online. // Closed order.//
There was an order that has been processed already over the phone. // Closed order.//
Customer used an old catalog // Invalid items //
This mail order requires Spanish Rep //
*********************************************************************************************************************************************************
ORDER COMPLETED :
CLOSED :
-----------------------------------------------------------------------------------------------------
PARTIAL ORDER
Hi this is Janna from Healthy Benefits Customer Support. I'm sorry We tried to contact you regarding your mail order , for over the counter benefit however we failed to talk to you today, I would like to inform you that since we cannot reach you for the second time, We will now be processing a partial order for you. If you need to contact us for further questions,you can call 833-845-8798.
CLOSING THE ORDER
Hi this is Janna from Healthy Benefits Customer Support. I'm sorry We tried to contact you regarding your mail order , for over the counter benefit however we failed to talk to you today, I would like to inform you that since we cannot reach you for the second time, we are now closing this order form that you've sent us but if you need to contact us for further questions you can call 833-845-8798.
OPENING
Hi this is Janna from Healthy Benefits Customer Support, calling about the recent mail order you've sent us , for over the counter benefit. Is this a good time to talk? I would like to inform you that this call may be recorded foe quality and training purposes.
VOICEMAIL
Hi this is Janna from Healthy Benefits Customer Support, I'm sorry , I'm unable to reach you to confirm your mail order. Another representative will reach out to you after 24 hours. If you need to contact us, you can call Healthy Benefits Plus at 833-845-8798.
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