Notes

CANCEL
CANCEL
Thank you for waiting, $contacts.name.first! I was carefully checking into this for you and in this case, I can process with the cancellation request. However, because we process orders as quickly as possible, there's still a chance for it to be shipped. You will receive an email confirmation stating if it cancelled or if it shipped. This typically happens in 48 hours. Would you like me to proceed with the cancellation request?

STUCK IN PROCESSING
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting what you ordered. I was checking this for you and it seems as your order is stuck in processing. There are several reason that this can occur including operational and system issues. In this case, the only option we have is to request a cancellation and reorder if needed. You will receive an email confirmation stating that your order cancelled and your refund is being processed in 48 hours. The refund will post back to the original payment method in 5 business after the email confirmation.

CANCELLED AND PROBABLE RESHOP
Thank you for waiting, $contacts.name.first! In this case, I have checked and the item has a delay this is due to the items are temporarily out of stock at the store your selected. And that's why we are working to fulfill the order the order from out nearest warehouse. The order is expected to arrive at the store on EDD.

CUSTOMER INSULT
I'm so sorry your order cancelled, $contacts.name.first. All orders go through an automated security check to prevent unauthorized use of your payment method. Your order may have been canceled in error. I can challenge the cancellation to alert our validation team to manually review your order, but it will require a new order to be placed.
I am challenging this cancellation right now. Please wait at least 30 minutes, but no longer than 24 hours to place your new order. Keep in mind, you must use the same device, payment method and Walmart account to place your new order.
We value you as a customer and thank you for taking the time bringing this to our attention. I will definitely share this information with the appropriate team to prevent this from happening in the future.

CANCELLED DUE TO STOCK
I'm so sorry your order canceled, $contacts.name.first. I was checking this for you and your order was cancelled due to the item being out of stock. The charge you see on your account is an authorization hold. This is a pending charge which is temporary, and will be released within 5 business from the date of cancellation.

CANCELLED WHY FRAUD
I'm truly sorry that your order was canceled, $contacts.name.first. In this case, I can see that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit card. So, I kindly recommend to try with a different payment method or Walmart account and if the problem persists you can check your local store's inventory to see if they have the item in stock and purchase it there.

CANCEL BY CX
In this case I have checked and a cancellation request has been issued on DATE at TIME. However, because we process orders as quickly as possible, there's still a chance for it to be shipped.
This process of the cancellation request takes up to 48 hours for the email confirmation to reach you to see if it successfully cancelled or shipped. So, I kindly recommend to wait for this email confirmation.
Also to be more sure and give you my extra mile, I will send an alert to my higher department to stop the shipment and even if it ships one alert to the carrier, that will be sent automatically by the system for the request I will send.
If by any chance, it ships, please, contact us back with this reference number: REFNUMBER, so you don't have to repeat yourself. And we will absolutely find a solution for you!

PAY ATER  NO NEED TO CANCEL
In this case, you have nothing to worry about, it will automatically cancel if you don't pick it up. Then then only thing left for me to say is that we value you as a customer and thank you for taking the time bringing this bad impressions to our attention. I will definitely share this information with the appropriate team to prevent this from happening in the future.

NOCHANGE CANCEL
Thank you, $contacts.name.first, I am afraid to say that once an order has been placed, we are unable to make any changes to the order, but please don't worry, what I can do for you is attempt to cancel the order so you can reorder with the preferred information, at this time the order hasn't been charged and the funds will be posted back to your account in the next 5 business days

STUCK IN CANCELLATION REQUEST
Thank you so much for confirming, $contacts.name.first, your order appears to be stuck in the attempt to cancel process. There are several reason that this can occur including operational and system issues. I apologize for the inconvenience. At this point, I need to escalate this to our fulfillment team to push the request through and have it cancelled this process take up to 48 hours. You will receive a cancellation confirmation email to update you once the process has been completed.

CANCEL CANCELLATION
I am afraid to say that we don't have the option to cancel the cancellation request. In this case I kindly recommend to wait for the email confirmation that confirms if the item cancelled or shipped.


RANDOM
You will receive an email confirmation that will say which item I replaced and the pricing of it but we won't charge your again, be assured of it.

PICK UP
In this case I can totally process a Pick Up for this oversize item. May you please tell me the pick up address?
Thank you! Also may you please tell me the email address where you would like the labels to be sent and the best number to reach you?
Thank you for this information! Now the last thing, may you please tell me the date you would like them to go and pick it up on your front door?
Excellent news! I have arrange the pick up for you. Just paste the label on the package and someone will pick it up.

RETURN INTO SENDER
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting what you ordered. In this case, I can see that due to damage reported during transit your order is returning to us. In this case, I can process a replacement for this.

RECEIPT
First, sign in to "Your Account" at the top right of most pages, select "See Details" next to the order, and lastly, select the printer icon and this will create a printable PDF

PROMO CODE
Excellent news! I have created a unique code for future credit which is good for the next 90 days. It will give you $XX off a future order. [**IF APPLICABLE - Your new order must be ($XX) or more to apply the code]. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed.

RUSH
Thank you for waiting, $contacts.name.first! I have checked an the estimated shipping date is tomorrow and the estimated delivery date is EDD. In this case, as much as I would love to expedite this for you the system won't allow me to do it. So, I kindly recommend you to wait for the email confirmation by the end of the day of tomorrow and contact the carrier that will be shown with the tracking information to check if the can rush it for you.

REFUND DONE LESS THAN 5 BUSINESS DAYS
Thank you for waiting, Jennifer! First, I would like to personally apologize for not receiving your refund yet since I do understand the importance getting your money back. I have checked and I can see that the refund was process on 12/13 and from that date it will take 5 business days to have it post to your original payment method. So by this Friday you should be getting this credit back.

REFUND DONE
According to my records I can see that your refund of AMOUNT has been processed on DATE at TIME with this transaction number: NUMBER and this authorization code: CODE . So I kindly recommend to contact you bank with this information and they will help you get your credit back. Usually with this information the issue gets resolved.

SIGNATURE REQUEST
In this case, I kindly recommend to contact the carrier that will be provided once the tracking information is email to you when the package ships to tell them to request a signature request for the item to be delivered or to keep it on a location of them so, you can go get it without the chance of it to reach the wrong person of your household.

CONTACT SOMEONE
I kindly recommend you to contact the carrier directly and I would love to do it but since this is a personal transaction to ensure your security I am not able to contact them for you.

I kindly recommend you to contact the store directly and I would love to do it but since this is a personal transaction to ensure your security I am not able to contact them for you.

VERIFY ORDER
Thank you for waiting, $contacts.name.first! In this case I was checking and I can see that what you said to me is correct. The email address where you can email the order number to is: [email protected] , but I kindly recommend to call our validation team in business hours to 8885162614 option 1 to be solved with any doubt you may have left to answer.

POSSIBLE RETURN ABUSER
There have been some complications in getting your Walmart orders to you at this address. In an effort to make sure you receive your orders, I strongly recommend having your items shipped to the store nearest you or to a FedEx pickup location. And I am afraid to say that the system won't let me process refund or replacement for any orders placed on Walmart.com due to your account history related to returns. Future orders placed on Walmart.com are subject to cancellation. You can continue shopping with Walmart by visiting a local store for purchases.

NO PUT OR NEXT DAY
Thank you for letting me know about this situation, $contacts.name.first. Be assured, I totally understand your concern for not being able to purchase your item to be Picked Up Today. I am afraid to say that currently we have unable this option temporarily since there's plenty of people that for this black Friday will be attending to the store and since this Pick Up Today option is for items taken from the store's inventory that is why, Walmart had made this decision. However, you can still join this great Black Friday event by going to the stores or ordering online for regular shipping to the store or your house to have access to this awesome deals. Thank you very much for your interest of shopping with us. We value a lot your loyalty.

Thank you for letting me know about this situation, $contacts.name.first. Be assured, I totally understand your concern for not being able to purchase your item to be delivered tomorrow. I am afraid to say that currently we have unable this option temporarily since there's plenty of people that for this black Friday will be purchasing online and since this option option of delivery is for items taken from certain warehouses only that is why, Walmart had made this decision.

Auth hold
When a merchant swipes a customer's credit card, the credit card terminal connects to the merchant's acquirer, or credit card processor, which verifies that the customer's account is valid and that sufficient funds are available to cover the transaction's cost. At this step, the funds are "held" and deducted from the customer's credit limit (or available bank balance, in the case of a debit card), but are not yet transferred to the merchant. At the time of the merchant's choosing, the merchant instructs the credit card machine to submit the finalized transactions to the acquirer in a "batch transfer," which begins the settlement process, where the funds are transferred from the customers' accounts to the merchant's accounts.

PS4 CODE MEMBRESHIP
Thank you for confirming, $contacts.name.first. First, I would like to personally apologize for not receiving your code yet since I understand the importance of getting what you ordered I have checked and there's currently some issues at sending this codes along with PlayStation, but do not worry, we are working on it, and in order for you to receive your items I will escalate this to my higher department to manually send them and in up to 48 hours, you should be receiving them.

MUCH ORDERS NOT SEEN ON CCA
Currently we have some system issue and it won't let us see the orders made recently since there's a lot of orders placing at the time for the Cyber Monday. And in 24 up to 48 hours you and us should be able to see it.

So I kindly recommend to contact back tomorrow with this reference number: REFNO, so you don't have to repeat yourself. And we will absolutely check why your order was cancelled!

CHECK OUT ERROR OUT OF STOCK
Thank you for waiting, $contacts.name.first. I have checked and I can see that this is only a check out error, but do not worry, we can take care of it, the procedure is that I will have to escalate to specialized department in this kind of issues to have it review and in 48 hours, this should be fixed. Thank you so much for alerting us about this. And I do apologize since I comprehend the importance of buying this items.

DELAY
Thank you so much for your patience, $contacts.name.first, in this case I can see that due to this item demand, the order is taking longer than expected, but please don't worry since we already got more, would you be so kind to wait later than 12/06 for the items to ship or would you like to cancel the order?

PICKED UP BUT CX NEVER DID
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for all of this confusion and inconveniences since I understand the importance of getting what you ordered on time and without any problem.
In this case, I will have to escalate this to the store for they to have it handled since as much as I would love to issued the refund or replacement right now but since it is a Pick Up Today order and these items are taken form the store's inventory the system won't let me.
But please do not worry since, they will have to get this taken care. In up to 42 hours the store will be contacting you to the phone or email with a resolution.

May I kindly ask if the item was purchased online or at store?

Thank you for confirming this to me, NAME! I apologize for your issue with one of our Walmart stores. You’ve reached Walmart.com Customer Care, and I don’t have access to view the purchase made at store, so I kindly recommend to contact the store.


ESCALATION
REFUND NOT RECEIVED
Thank you for confirming, $contacts.name.first! First, I would like to personally apologize for not receiving your refund yet since I do understand the importance getting your money back. I can see that your item was received by us on 09/24 so yesterday, your refund should have started. In this case, I will escalate this to a higher department and your refund should start in 48 hours. However, I kindly recommend to contact back to check on your refund status once this time frame ends.

Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your refund yet since I do understand the importance getting your money back. I can see that your item was received by us and your refund should have been issued long ago. I do apologize, since I comprehend the importance of getting your money back and in this case, I will escalate this to a higher department and your refund should start in 48 hours. However, I kindly recommend to contact back to check on your refund status once this time frame ends.

Do not worry at all you will be getting your money back.

GC
Thank you for letting me know about this situation. May you please provide me with the 16 digits of the card?

Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not being able to use your Gift Card since I do understand the importance of using it as soon as possible. I was checking and I can see that the Gift Card is not activated and I will personally escalate this to out Gift Card department and they will contact you with your activation code via email in up to 72 hours.

ALREADY GC
Since this issue was already escalated I kindly recommend to contact our Gift Card department directly by phone at: 1-888-537-5503 option 2.

EDD
Thank you for waiting, $contacts.name.first! I have checked you item had a delay and I do apologize for the inconvenience since I know the importance of getting on time what you ordered, but do not worry, I can see that they care schedule to be delivered today by end of day so by tomorrow morning your orders should be ready to be picked up.

What I kindly recommend is to call the store at PHONE once the items are delivered by the carriers to see if they can rush the process of having it ready to be picked up.

Thank you for waiting, $contacts.name.first! I have checked and both items had a delay and I do apologize for the inconveniences since I know the importance of getting on time what you ordered, but do not worry, I can see that they care schedule to be delivered today by end of day so by tomorrow morning your orders should be ready to be picked up.

What I kindly recommend is to call the store at PHONE once the items are delivered by the carriers to see if they can rush the process of having it ready to be picked up.

BACK ORDER
Thank you for waiting, $contacts.name.first! I have checked and your item was indeed ordered. However, since it is a popular item currently is out of stock. But because we understand the importance of this item for you, our system is checking daily to see if we receive more stock. We will keep checking for up to 10 days. If we find stock then you will receive a shipping confirmation email. If we do not receive more stock within 10 days or we discover we will not get more stock before the 10 days is up, then the system will automatically cancel the order and you will receive a cancellation email.
If by any chance, the item is cancelled, please, contact us back with this reference number: $incidents.ref_no, so you don't have to repeat yourself. And we will absolutely issue the adjustment of the price difference once it is back in stock.
Or, if you prefer, I can cancel this order immediately so that you may place a new order for a similar item that is in stock. Would you prefer to see if this item comes in stock or cancel this item and place a new order?

Thank you so much for your patience, $contacts.name.first. First, I would like to personally apologize for not receiving your item yet since I understand the importance of getting what you ordered. in this case I can see that due to this item demand and the carrier availability, the order is taking longer than expected to arrive, but please don't worry since I can see that the item is to be delivered DATE as you can confirm here: 



MP
MARKETPLACE

Thank you for waiting, $contacts.name.first! In this case, I was checking into this for you and I was able to see that this item is sold and shipped by: . But do not worry! Since I know you bought through Walmart I can happily contact the seller in your behalf and they should be reaching you within the next 24 hours via email with a resolution. If by any chance, they haven’t contacted you back in 24 hours, please, contact us with this reference number $incidents.ref_no, so you don’t have to repeat yourself and we will surely find a solution for you.
Would this be okay for you?

Thank you for waiting, $contacts.name.first! In this case, I was checking into this for you and I was able to see that these items are sold and shipped by: . But do not worry! Since I know you bought through Walmart I can happily contact the seller in your behalf and they should be reaching you within the next 24 hours via email with a resolution. If by any chance, they haven’t contacted you back in 24 hours, please, contact us with this reference number $incidents.ref_no, so you don’t have to repeat yourself and we will surely find a solution for you.
Would this be okay for you?

Tier 2
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for having to wait such a long time to get your problem solved, since I do understand the value of your time.

In this case, I was checking into this for you and I was able to see that you already passed through the process of contacting the seller and in order to make it right for you and get this problem solved as soon as possible I can gladly transfer you to a higher department so they will take care of it. Do not worry! They are experts, you will be in good hands.
Would this be okay for you?
I really hope that this gets solved soon as possible
I will right now, please, stay online.

TIER 2 NORMAL
In this case, I was checking into this for you and I order to make it right for you and get this problem solved as soon as possible I can gladly transfer you to a higher department so they will take care of it. Do not worry! They are experts, you will be in good hands.
Would this be okay for you?

I will right now, please, stay online.
I really hope that this gets solved soon as possible

NO REPLACE
REPLACE LIM
Thank you for waiting, $contacts.name.first! In this case, as much as I would love to send a replacement for you the system won't allow me to do it since this is the replacement order. So, I will be happy to process a full refund for the item, and I kindly recommend to reorder if you still need it. Be assured, I will let the appropriate team so they can prevent this from happening again.

INCORRECT ITEM AGAIN
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item again and for all of the confusion this has caused because I understand the importance of getting what your ordered without any problem. In this case, as much as I would love to send a replacement for you the system won't allow me to do it. So, I will be happy to process a full refund for the items, and I kindly recommend to reorder.

OUT OF STOCK
In this case, as much as I would love to send a replacement for you the system won't allow me to do it because the item is out of stock. So, I will be happy to process a full refund for the item. Be assured, I will let the appropriate team so they can prevent this from happening again.

PHOTO
In this case, as much as I would love to send a replacement for you the system won't allow me to do it since for you privacy we don't have access to the personalization you did. So, I will be happy to process a full refund for the item. Be assured, I will let the appropriate team so they can prevent this from happening again.

SECURITY CX
Thank you very much for alerting us about this.

Do not worry at all! We value you as a customer and thank you for taking the time to get this to our attention. I will definitely share this information with the appropriate team to prevent it from happening in the future and ensure your security.

What I kind recommend is that for your safety, we can proceed with blocking your account from further use and deleted any saved payment information
I have closed your account, keep in mind that you will lose access to purchase history. This includes Online Grocery, Pharmacy, and Photo.

Thank you for waiting, NAME! I have sent an alert to the carrier and my higher department to stop the shipment, and since the card that was charged is not yours you can either just change your password including a Capital letter, a especial character and one number. Or for your safety, we can proceed with blocking your account from further use and deleted any saved payment information.

PASSWORD
In this case what I kindly recommend is to reset your password and if by any chance you receive a suspicious email (for example, regarding an order you did not place or asking you to follow a link), do not click on any of the links or respond to the email. And please forward this email to [email protected] so we can investigate it further.

However, since your last order was on 2016 it is most likely that the system sent this just to update the information, so please do not worry.

There is no need, however, for your security, I kindly recommend to change your password including Capital Letter, punctuation marks and more than 10 digits.