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The VAS cancel expectations resemble the Account cancel expectations.
1.Current outstanding balance
2.Any fees or other charges associated with cancelling
3.Any continuing charges (In most cases customer may keep their access or have other VAS services)
4.Bill Cycle Date
5.The Effective Date of Cancel
6.How long the Customer can continue to use the service before it inactivates
7.Confirmation code for cancel – the Vantive Case ID. Please provide the customer their confirmation number and let them know that we will send them an email as well. Confirm the contact email address where they would like to receive the email.
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