Notes

cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree

cx call that he want to return the order // complaint forwarded // TAT shared // cx agree

As there is no response from cx side hence after giving warning call disconnected from this end.

cx is using the abusive language so after giving warning call disconnected from this side

cx called but call dropped.

courier partner contact details send to cx via SMS

cx called to update or delete the account details // info shared to cx // cx agree

cx called to take info regarding the order but failed to provide order or account details.

cx want to change the address // so do as per cx voc // cx agree
cx want to change the address // deny to cx as order status is not in editable stage/ cx agree




cx call to know the status of the order // dispatched date & DDR shared /ask to wait / cx agree

cx call that he want urgent delivery // assured to cx for fast delivery // DDR shared /ask to wait /cx agree

cx call to know about order status // order is OFD so ask to wait // DDR shared // cx agree


cx call to know about order status // UD marked // FNDR filled// told to wait for 24-48 hours // cx agree

cx call to know about order status // order stuck at one place // complaint taken // told to wait for 24-48 hours

cx call to know about order status // order is late/beyond promise date //complaint taken /told to wait for 24-48 hours/ cx agree

cx call and told that courier boy is denying to deliver the order at given address // UD marked // FNDR filled // told to wait for 24-48 hours// cx agree

cx call to know about pick up status // FE is OFP so ask to cx to wait /assured to cx / cx agree

cx call to know about order pickup // RL filled// told to wait for 2-3 days // cx agree

cx told PUC done on but not marked //RL filled //complaint

cx call to know the return status // so ask to cx to wait //7-8 days TAT of PUC to RPR and 24hours TAT of QC shared to cx // cx agree

cx called to cancel the order // cancellation request taken // cx agree

cx called to cancel the order and want refund // cancellation request taken /told to wait for 24-48 hours / cx agree

cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

cx call to cancel the order and want refund // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt /told to cx to wait for 24-48 hours for further update / cx agree

cx want to know order status // informed to cx order to place a new order as order is RTO marked /apology done/ cx agree

cx call to know the reason of order cancellation /apology done / info shared to cx // request to cx to place a new order / cx agree


Empty parcel case // complaint taken // informed to cx to share undertaking form/macro send / cx agree
PDWP case // complaint taken // told to cx to wait for 6 BD for POD// cx agree
Item shipped together case //complaint taken // told to cx to wait for 24-48 hours // cx agree

cx call to know the refund status // refund initiated // TAT shared // cx agree

cx call to know the refund status // refund initiated but not yet reflected in account // compaint raised // told to wait for 24-48 hours // cx agree

cx call to know the refund status // refund not initiated //complaint forwarded // told to wait for 24-48 hours// cx agree

cx ask for refund status // told to cx to share bank statement /macro send/ cx agree

cx told payment deducted but order not confirmed //informed to cx that amount will reverse back within 72-96 hours // cx agree

CCA marked / bank details present // EOD filled // told to cx to wait for 24hours / cx agree

cx called to know about refund //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.

cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree

cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree.

cx ask about the product information // info shared to cx as per PDP //cx agree
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BLUDART --- 18602331234 // 022 6260 1234
ECOM --- 8376888888
FEDEX --- 18004194343
DELHIVERY --- 1246719500
XPRESSBEES --- 02049116100
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