Notes

-----------------------------------Edelivery issues------------------------------
Due to a typographical error, the e-delivery item in this order was described to include both Fire Emblem: Three Houses and an Expansion Pass, but you have paid for and received the expansion pass only. In this case as a resolution we will be processing a full adjustment.
-----------------------------price error----------------------------------
I’m sorry this happened when you were using the site/app. Sometimes it is possible to be browsing items or adding them to cart just as a price is updating. It’s quite rare, but it is not the experience we would like anyone to have really. Sometimes, if the price has changed from the previous day, the item page price updates right away and the search price takes several hours to update.

--------------------------------------MP------------------------------------------



Thank you for confirming. In this case this is a item sold and shipped from a third party vendor and I would like to help you out so, I'll need to escalate this to them to get further assistance and to get this resolved. You should receive a response via email within 24 hours.



If you do not receive any contact from the seller, please do not hesitate in contacting us back with this reference number ***** so the next agent can have access to this chat and be able to provide you further assistance in this matter.




In this case and since this is a Marketplace item, we have some options, the first one is to initiate a refund process and you will be able to send the item back with a return label that I'll send to your email and the second one is to escalate this directly to the seller and they will be contacting you in the next 24 Hrs via email with all this resolved, which option works for you?


MP REFUND/RETURN-----------------------------------------------

I have requested a return label for your Marketplace item. You will receive an email containing a prepaid mailing label. Please repackage your item, place the label on the box and drop it off with the carrier indicated on the label. Once your item has been received by the Marketplace Seller's returns center, allow 48 hours to receive an update about your refund.




--------------------------------------SURCHARGES/INTERNATIONAL-------------------




Thank you so much for waiting, I was checking on my system and we offer shipping on selected products to Alaska, Hawaii, and U.S. Protectorates like Puerto Rico and U.S. Virgin Islands.



In this case shipping charges vary by weight, item, and shipping option. That's why you are seeing extra charge on your order, because they are non-continental locations and we have separate surcharges with them.

--------------------------------------TAX EXEMPT----------------------------------



To be able to use your Tax Except Card, you have to sign in and place your orders. The sales tax on valid items will be automatically removed by the system on the "Review & Place Order" page. If the taxes are not removed when you place the order, you can contact us back via email, chat or phone and we will remove those taxes from your order.




---------------------------------------GROCERY------------------------------------

I apologize for your issue with Walmart Grocery. You’ve reached Walmart.com Customer Care, and I don’t have access to view your Walmart Grocery order, but I'm able to transferring with them.

---------------OUT OF STOCK--------------------------------------------




We work as hard as we can to supply a sufficient inventory of popular, high-demand gift items for the holiday season, but they tend to fly off the shelves. It looks like we are currently out of stock of that item. Unfortunately, I do not have any additional information on when it will be available again. I'm so sorry, as noted the offer is while supplies last.




It is possible that we have similar items that meet your needs either online or in stores. We also have Marketplace sellers that may have this or similar items in stock, though prices may be different.

-------------------------------------OPEN-----------------------------------------



Hi! I hope you're having a great day! It will be a pleasure to assist you, How may I help you with today?

Hi! I hope you're having a great day! It will be a pleasure to assist you, Can you please provide me with your order number?


I’m sorry to read that you did not receive your order and I know that this is very important for you, please allow me to take a look at what I can do. Can you please provide me with your order number?

I’m sorry to read that you did not receive your order complete and I know that this is very important for you, please allow me to take a look at what I can do. Can you please provide me with your order number?

I’m sorry to read that you received your order damaged and I know that this is very important for you, please allow me to take a look at what I can do. Can you please provide me with your order number?

I’m sorry to read that you received a wrong item and I know that this is very important for you, please allow me to take a look at what I can do. Can you please provide me with your order number?

-----------------------------------CLOSE------------------------------------------

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there with me?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

You'll get an email of the process I just did with you today, please be sure to confirm it after we close this chat.

Thank you so much for being one of the kindest customers I had today, I really appreciate your understanding, time and cooperation.

There is no need to thank me, I was more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I apologize, but I did not receive another response from you. Therefore, due to inactivity the system is going to close our chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!
--------------------------------------LOST-----------------------------------------
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

------------------------------REPLACE/REFUND-------------------------------------

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. Does it sound good for you?

I will proceed with the refund and once completed you will receive an email with a free prepaid return shipping-label and you will be able to drop it off at your nearest postal office, once the return process is initiated online our store won't accept the item, you will have 30 days to mail it back to us.

So in order to correct this as soon as possible, I can send you a replacement, this replacement has no charge for you, once your order ships you are going to receive an email confirmation with all the tracking information. Does it sound good for you?

-----------------------------------CHANGE ORDER----------------------------------
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

--------------------------------------RE-SHOPPED--------------------------------
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and re-shopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.
-----------------------------EDITING EMAIL ADDRESS-------------------------------
1. Click on Your Account Opens in new window(located at the top right of most pages) and sign in.
2. You will be asked to verify the current email address and password on the account before making changes.
3. Click Manage Account Opens in new window to edit your name, email address, phone number, or password.

----------------------------S2S LOST---------------------------------------------
Thanks a lot for waiting, I was checking that this order was delivered to the store and this was Signed for HUTSON, in this case the best option is to contact the store at XXXXXX and also I'll escalate this to the store's manager and she/he will be calling you in the next 72 hrs in order to get this resolved, I do apologize for the time that you have waited to get your items and I totally understand that having an item delayed is frustrating, but no worries, you are in the best hands and this will be resolved as soon as possible.
----------------------TROUBLE SHOOTING----------------------------------------
I was checking my system and I have some options in order to help you. In this case, please be so kind to use Google Chrome, try to delete cookies, close and open the browser. To delete cookies in most browsers, go to Tools > options > delete cookies/browsing history/temporary files, and please be so kind to try again to know if that option worked.

------------------------------------CALL BACK--------------------------
If you prefer I can request a call back with our voice team to call you in a few seconds they are able to make outbound calls, and call the STORE/CARRIER to resolve this as soon as possible for you.

Can you provide me with your best phone number to call you?


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