Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
CMB LOGS
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Callme experiment //Call didn't connect to cx // sms send
Callme experiment //cx didn't required callback//info not shared
Callme experiment //Call connect to cx not response //info not shared
Callme experiment //Call connect to cx not using hindi /english //info not shared

Delivery related :
Callme experiment //cx want to know the status of the order//dispatched date & DDR shared // assured to cx for fast delivery//cxagree.
Callme experiment //cx want to know about order status //order stuck at one location// compaint raised // TAT shared // cx agree.
Callme experiment //cx want to know about order status //order is late beyond promiss date // compaint raised // TAT shared // cx agree.
Callme experiment //cx want to know about order status //it is OFD so ask to wait till end of the day. cx agree
Callme experiment //cx want to know about order status // UD marked // FNDR filled// TAT shared// cx agree.

Pickup related :
Callme experiment //cx want to know about order pickup // RL filled//micro send// TAT shared // cx agree.
Callme experiment //cx want to know about order pickup // it was out for pickup /pickup inisate // ask to wait// TAT shared // cx agree.

Cancellation related :
Callme experiment //cx want to cancel the order // cancellation request taken // cx agree.
Callme experiment //cx want to know order status // informed to cx order cancelled // requested to place a new order // cx agree
Callme experiment //cx want to know order status // informed to cx order RTO// requested to place a new order // cx agree

Complaint related :
Callme experiment //cx want to know the refund status // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree.
Callme experiment //PDWP case/Empty parcel case/item shipped together case /complaint taken/TAT shared /apology done/cx agree
Callme experiment //cx want to know the refund status // refund initiated // //told to cx to share bank statement as per mail send // compaint raised // TAT shared // cx agree.
Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

Address related :
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree
Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree

Query related :
Callme experiment //cst want to know about product info , offer details,Voucher,use promocode//info shared cst agreer
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree
Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree

Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284

delivery Asap ,



Callme experiment //cx want to know the refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree.

Callme experiment //cx want to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree.