Notes

2520798
Hello! Thank you for contact Customer Care, my name is Jorge! How may I help you today?
In order to provide you with accurate service. Can you tell me if (which) -------?
1- I politely ask you to please refrain from the usage of the inappropriate language, I would like to continue to help you.
2- I'm giving you a second warning, Please refrain from the usage of the inappropriate language, I will need to end this chat if this continues.
3- I am sorry but I will need to end this chat due to inappropriate language. Thank you and have a nice day.
I’m really sorry that your order wasn’t delivered, we are going to issue a refund for your order.
I’m really sorry that your order wasn’t delivered, the restaurant let us know that they can’t redeliver it, so we are going to issue a refund for your order.
If you want me I can send you a text message, if the order is not there in 5 minutes you can let me know by replying the text message.
It is possible for me to issue a ---% off discount code due to this inconvenience with your order. Would you like me to issue it for you? Otherwise, let me know and I'll see what else I can do for you.
I beg your pardon. I wish I could do more for you. But right now, your request is beyond what I can do.
Thanks to you! And if there is another thing that I can do for you please let me know! I will be more than glad to assist you!
You're very welcome! And if there is another thing that I can do for you please let me know! I will be more than glad to assist you!
This is Customer Care, and I care about you!
-----, my apologies for this inconvenience. It seems that the driver did try to deliver the order. Since he was not able to find you, he gave us a call and we as well tried to reach you. We called you several times, sent a text message and also sent an email. And actually, we requested for the driver to wait at your delivery address for 10 more minutes than he should. It is, for this reason, I cannot provide a refund on this order.
Nevertheless, I would like to provide you with a Free Grub for, for this inconvenience, you may use this towards your next order. I would issue it immediately so you can place your order once again. --
May I have the delivery address on this order, please?
Please mark the order after waiting up to 10 minutes. If after this time you don't receive any answer from the customer, you can continue with the rest of your shift.
Thank you for the update. And do you know how long it will take you to deliver once you get the order so I can add it, please? (PARA ORDER NOT AT RESTAURANT OR WHEN THE DRIVER SAY, ORDER NOT READY)
It would be fine to add another 25 minutes to the ETA, wouldn't it?
Hey! GrubHub here! The order # for {} from [] has a delivery address update. Please contact the Customer {}.
11:59
Hey! GrubHub here!
We are sorry for the inconvenience, but the restaurant you ordered from is closed. For this inconvenience, we canceled the order and processed the refund. You should receive a confirmation email shortly. Depending on your bank, it can take up to 5 business days to reflect in your account. Also for the inconvenience, we've emailed you a Discount code that you can use towards your next order. You have 30 days to use this.
We canceled the order and processed the refund. You should receive a confirmation email shortly. Depending on your bank, it can take up to 5 business days to reflect in your account. Also for the inconvenience, we've emailed you a Discount code that you can use towards your next order. You have 30 days to use this.
Hey! GrubHub here!
Please let us know once you receive the order.
Hey! GrubHub here!
We got disconnected from the chat.
If you have any further questions, please feel free to chat back in or give us a call at (877) 585-1085. Have a great day.
I am so sorry, -----. As much as I want to provide with more, this is what I am able to offer.
I am sorry about this situation and will do my best to help you out!
Let me check that for you. Glad to help!
11:59
I understand your concern about your order not being delivered. Please give me a moment to review this situation for you.
I apologize about your order not being delivered when expected. Please allow me a moment to review the situation for you.
I apologize for the status of the food you received. Please allow me a moment to review the situation for you.
I apologize for the confusion made with your order. Please give me a moment to review the situation and find the best solution for you.
I'm really sorry to hear about these past experiences.
I am sorry to hear that we were not able to fulfil your delivery on time. I apologize for the situation and I will gladly assist you in cancelling your order.
I understand your concern about not receiving the (all of the items)* you ordered, I'm sorry about that. Please give me a moment to review your order and to assist you with this situation.
I apologize for this mistake, for sure you won't pay for something you didn't receive.
I really apologize about this situation, let me offer you $10 in free grubs to compensate you, Is that okay?
I deeply apologize, but once an order it's confirmed by the restaurant we can't cancel it.
I deeply apologize, but once an order it's delivered we can't change the tip's amount.
I was unable to contact the driver, she might be driving, I requested to contact you with an update, you should expect to be contacted in about 15 minutes.
Unfortunately, I am unable to reach the driver, he might be driving. I understand you did not receive the order, I will issue a full refund for this order.
11:59
In order to provide you with accurate service. I just want to confirm the date of your order. I can see that this was for (date past 24hrs) can you confirm this with me?
- Alright! Since this order is past from the last 24 hrs, we need to review this case with my superior. This may take me less than 2 minutes. Can you wait for me in the meantime?
- Approve: We already check for this issue and I'll be more than glad to assist you and provide to you a (refund-concession) for this inconvenience.
- Reject: We already review your case but unfortunately, this request is beyond of what we can do. for quality purposes. We'll gladly take this as feedback for future occasions and I will submit this details in my notes. In the meantime, is there anything else that I can assist you with?