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Caller’s Name: Armando Reyes
MIDAS Phone No: 2108346000
Screen POP ANI No: 2108346000
Best Callback No: 2108346000
Account # : 23972736
Email Address: [email protected]
Verified By: security question
Resolution: transfer to American agent
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: transfer to American agent
Agent Name: Anthony Raj -HYD
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transfer call
Issue: cx called regarding unable to login to webmail
Caller’s Name: Larry Harden
MIDAS Phone No: 9198808360
Screen POP ANI No: 4082584847
Best Callback No: 9198808360
Account # : 1510397
Email Address: [email protected]
Verified By: father middle name
Resolution: helped the cx with the process of login to webmail through firefox
checked with the mail client it is working fine hence issue resolved
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: Yes
Name of Product Pitched: __online backup__ , Customer agreed – No
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding emails not receiving in known spam
Caller’s Name: Bonita lahey
MIDAS Phone No: 3033218533
Screen POP ANI No: 3038818389
Best Callback No: 3033218533
Account # : 5909184
Email Address: [email protected]
Verified By: last four digits of card number
Resolution: asked the cx to login to webmail and while asking the permission to login to cx webmail cx disconnected the call
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: cx disconnected the call
Agent Name: Anthony Raj -HYD
------------------------------------------------------------------------------
transfer call
Issue: cx called regarding unable to login due to admin payment
Caller’s Name: perry
MIDAS Phone No: 6197545469
Screen POP ANI No: 6197545469
Best Callback No: 6197545469
Account # : 13698238
Email Address: [email protected]
Verified By: security question
Resolution: provided the information to cx for taking the payment informed about reactivaction fee and also read the disclaimer while taking the card number cx denied to provide the card number and told that he will do the payment next time and disconnected the call
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Reason for not pitching for the sale: cx disconnected the call
Agent Name: Anthony Raj -HYD
------------------------------------------------------------------------------
Issue: cx called regarding internet not working
Caller’s Name: Phillip D. Stidham
MIDAS Phone No: 7403608880
Screen POP ANI No: 7403608880
Best Callback No: 7403608880
Account # : 12081549
Email Address: [email protected]
Verified By: security question
Resolution: asked the cx service provider as the service provider is spectrum asked the cx to contact spectrum
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: unsupported call
Agent Name: Anthony Raj -HYD
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Issue: cx called regarding internet services not working
Caller’s Name: floid
MIDAS Phone No: 6143898881/7403730111
Screen POP ANI No: 8883278454
Best Callback No: 6142372534
Account # : 7651664
Email Address: [email protected]
Verified By: security question
Resolution: asked the cx to contact your service provider
Access disclaimer: No
Password disclaimer: No
Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No
Reason for not pitching for the sale: unsupported call
Agent Name: Anthony Raj -HYD
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