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Order Verification System [OVS].
Website:-ovs.snapdeal.com

OVS Script:-
English:- Good morning/,afternoon/evening....My name is <AGENT NAME>.I am calling from snapdeal.Am i speaking with Mr./Mrss.<CUSTOMER NAME>
This is a verification all regarding to your product <product name>,which you have ordered from snapdeal
____________________________________________________________________________________________________________________________________
Mandatory thing to ask customer for verification.
* Order id.
* Quantity.
* Price and mode.
* Product.
* Address.
Your address with us is <____________>.shall we go ahead and confirm the order ?
IF YES :-
Thank you for placing order with us.
IF NO :-
Sure sir/mam - i will forward a request for cancellation of your order.May i know the reason for cancellation ?
Cancellation reasons to be bucketed / customer do not want delivery/product.
*- I placed the order by mistake.
* -I have placed duplicate order/order already placed previously.
* -I have ordered some other product but this order got placed.
* -Item price/shipping cost is too high
* -Bank card/ wallet cashback not working/applied/received after placing order.
*- Coupon code & discount not working/ not completely applied (previous order ) promised/some other site.
*- Promo code discount not working/has not been completely applied (probe on coupon code specific issue
related to spinning wheel)
* -I am getting better price elsewhere.
*- I am getting price in snapdeal now for the same item.
*- I may not be available to take this product.
*- I don't trust snapdeal /previous issue with order placed on snapdeal / issue not resolved
*- This order is fake / review of this product is bad.
*- Any other reason.
* -Thank you for your response.You will receive the confirmation for the same.
CLOSING :- Thank you for giving your valuable time to snapdeal.......... HAVE A NICE DAY.
EMAIL ADDRESS: [email protected]
CUSTOMER CARE NO :-9212692126.
THANK YOU
REGARDS :- Mr.HARIS KHAN
     
 
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