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We are sorry to let you know that you can not change the payment mode for your order because there are multiple products in the order.
We would like to let you know that the payment conversion possible:
- When the order is between "Approved" to "Out for delivery"
- When the order is "Out for Delivery" (only for PhonePe payments)
- When the order is between 'Approved' to 'Out for delivery':
You will get a notification to change the payment mode from Cash on delivery to to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.
Below are the eligibility criteria to avail the Cash on delivery to Prepaid payment conversion:
- Orders with a single unit
- From 'Approved till dispatched', the Cash on delivery to Prepaid conversion option is available for all courier service providers.
-Once the item is 'Dispatched till out for delivery', the Cash on delivery to Prepaid conversion option is available only for Ekart shipments.
-The status of the order is between 'Approved to out for delivery'.
-Current payment mode is Cash on Delivery.
-Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS.
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