Notes

CALL BACK
I do understand that you want a call back from our side.
I am sorry to let you know that as it is a chat window, I will not be able to call you.
However, I am happy to assist over the chat.
If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.

You can also dial the Flipkart's customer support toll free number mentioned below:

1800 208 9898

I will request yo to kindly follow any of the method, mentioned above and you will be able to talk to one of the person from Flipkart customer service.




I do understand that you want a email from our side.

I am sorry to let you know that as it is a chat window, I will not be able to email you.

However, If you want, I am happy to assist you over the chat.

If you'd like a email from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.

VERBIAGE: (Assurance)

I request your kind understanding in this regard.
What I am doing for you now is, I am taking your request for resolution in this regard.
I do understand that you are keen on receiving the product.
I am sorry for the trouble that has been caused to you.
As I can understand that you are concerned about the delivery of your product.
As I can understand that you are concerned about the refund of your product ' '.
No need to worry, I will check and help you with this.
I certainly understand your concern.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
I assure you that feedback has been shared with the logistics team and they'll do their best to make sure that you don't experience this again.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thank you for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

The estimated resolution date is just the maximum time frame.

I’ll make sure it’s passed on to our team.

Sorry about that. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I understand that how upsetting it would be that you haven't received your order.

I request your kind patience in this regard.

We're working with the seller and their partnered courier service provider to have your product reach you by June 29, 2019

I would like to inform you that the product has not reaches back to the seller yet. Once the product will reaches back to the seller he will initiate your refund.


I would like to inform you that your product ' ' has already been shipped by the seller on ' ' and it will reach you by July ' '.

1800 208 9898.

COD to Prepaid

Yes you can change the payment method from "Cash on delivery" to "Prepaid" mode.

You will see a new button 'PAY NOW' on web/ App under 'Track your order' page.

1. Once you will click on this button, a new page will open up with the list of payment options.

2. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment.

3. Once the payment is successful, you will be redirected to the 'Order Details' page with the new payment mode and appropriate message.

4. Payment information will be sent to Logistics and payment mode will be updated to prepaid, so that Wishmaster will not ask you for payment at the time of delivery.

5. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.

Once your Cash on Delivery orders will be marked as 'Out for Delivery', you will be given an option to pay for your order using the PhonePe application.


Logistics team will send you an SMS about the PhonePe payment option along with a link.

You can make the online payment by clicking on this link and follow the process.

Once the payment is successfully made, the payment will start reflecting as "Prepaid" in wishmaster's device.

It will be done within 24 hours.

If you have not receive such link, I'll request you to kindly make the payment through cash at the time of delivery.

I would like to inform you that the Ekart Logistics' Wishmaster will carry the swiping card machine during delivery.



Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

Orders with a single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers.
Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS


SURVEY


Thanks for being a valuable Flipkart Plus member.


A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

This survey is completely based on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Kindly share your feedback based on our conversation, on the survey which has been sent on your registered email address.

Your feedback is really valuable to us and will help us enhance your experience.

Thank you for being a valuable Flipkart Plus member.





Thanks for being a valuable Flipkart Plus member.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

This survey is completely based on our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

You can also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


Kindly share your feedback based on our conversation, on the survey which has been sent on your registered email address.

Your feedback is really valuable to us and will help us enhance your experience.



POWER LINES


Please use the below lines to handle customers in the mentioned scenarios.

Hoping to see some improvement in the numbers.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.




Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.




However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.




I greatly appreciate that you are taking this initiative and bringing this to my attention.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.




I know it will be hard for you to believe. Please accept my sincere apology in this regard.



Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.


I do understand the importance of timely delivery of order.


We do have to work within the policy.


You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.





I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.


Since, I have not heard from your end so I need to close this chat.


Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.


Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.




It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.


😅😅CANCEL REQUESTED STATE 😆🤷‍♀️:


I am sorry to hear that.
I would like to let you know that your return is under cancel requested state.
Not to worry, it will take maximum 48 hours to cancel it completely.
Once this request will be completely cancelled by the seller after that you will be able to raise a new request.



After the return has been cancelled you can request for new return.


Here's how you can raise a return request for your order within the return period from the time the order is delivered to you:
1) Login to your Flipkart account
2) Select the item you'd like to return from your 'My Orders', tap 'Return' and follow the prompts
Also, you can get back to us and we will happy to help you out.


F ASSURED

SHIPPING CHARGES

When shopping for items with the ‘Flipkart Assured’ badge, sellers may charge a nominal fee for shipping if your order is less than ₹500.


Sellers do not charge shipping charges for products with the ‘Flipkart Assured’ badge if your order value is more than ₹500.

GIFT CARD


I understand that you want to redeem a Gift Voucher.

I would like to let you know that the Flipkart Gift Card is an electronic voucher which you can gift to your loved ones at the click of a button.

It's a pre-paid mode of payment and can be used for buying any product on our website or app.

The Gift Card can even be combined with other prepaid payment modes and is valid for a period of 12 months from the date it is issued.

Gift Cards can be redeemed by selecting the payment mode as Gift Card. The Gift Card payment option is not available for single orders with multiple sellers.

Steps to pay by using a Flipkart Gift Card:

1) Go to flipkart.com and select the items you want to purchase.
2) When you are ready to checkout, click 'Proceed To Pay'.
3) Select the 'Pay By Gift Card' option.
4) Enter your 16-digit gift card number and the corresponding 6-digit PIN number when prompted.
5) If the Gift Card value doesn't cover your order total, you will be prompted to select an additional payment method.

NOTE: Funds will be deducted from your Flipkart Gift Card when you place your order. In case of any adjustment or cancellation at a later stage, the seller will credit the refund back to your Gift Card.

To know more about Gift Cards, you can visit: http://fkrt.it/bqOpMzNN

Hope this helps.


EMI
CREDIT CARD EMI

I would like to inform you that this EMI option is available on credit cards of most leading banks at a certain interest cost. To view the available tenure options, interest and monthly installment, select the credit card of your choice in the Standard EMI option.


Initially, the Credit card limit will be blocked for the full purchase amount. This will be converted into EMI by the bank in next 7 working days.

The minimum transaction amount to avail the EMI option is Rs. 3,000 or 4,000, depending on the tenure and bank.

Flipkart does not charge any processing fee for availing EMI. Flipkart is not responsible for interest charged by the bank and cannot refund the interest amount in case of cancellation, refund or pre-closure.

You need to check with their respective bank for their Policy for Cancellation, Refund or Pre-Closure.

The CVV number is unavailable for Bajaj Finserv Cards, however, this option will be visible under EMI payment page and will be disabled as soon as the customer enters the Bajaj Finserv card details.

No interest will be charged for Bajaj Finserv EMI Card

Update email

Updating/changing your email address is very simple and can be done only from our website, msite and app.

Here's how you can do it.

Let me help you with the steps:
1) Log in to your account.
2) Click 'Edit' and enter your new email address.
3) A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or Msite, you have to enter your Flipkart account's password along with the OTP.
4) Enter it in the text box and click 'Save Changes' That's it! Your email address will be updated and you can continue using your Flipkart account.


Authenticity
I understand that you are concerned about the authenticity of the product ''.

I would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

In case you'd like any product support after the return period, the invoice provided can be used to claim warranty across the brand's authorised service centres within the warranty period and beyond.

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy


AXIS BANK CREDIT CARD


Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart and Mastercard with a joining/annual fee of Rs 500. A selected set of customers who own Axis bank BUZZ credit card will get an option to apply for this card.


Flipkart Axis Bank Credit Card owner will earn Unlimited Cashback (no upper limit) offered by the partners that will be credited as direct cash in the credit card account.

How to apply for Flipkart Axis Bank Credit Card?

You can apply for this Credit Card via any of the 3 options listed below:

Visit the Flipkart Home Page and Click on 'Apply Now' on the banner.
Go to the Flipkart Axis Bank Credit Card section under 'My Account'.
Alternatively, you can apply for the card through Axis Bank's channels such as
By visiting any of their branches.
Tablet sourcing (you can contact the bank to opt for this option )
Axis Bank mobile banking app, etc.