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I would like to let you know that since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.
Not to worry, it shouldn't take more than 24 hours to get updated.
Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.
Tagging: Order Delivery > Order status related > Return on hold, order status is not updated to delivered
Comments: cx wanted to return the product. But return is on hold. Informed accordingly.
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