Notes

Thanks for being a valuable Flipkart Plus member.

ALREADY ESCALATED CHAT



As I have checked, team is already working on your issue and will get back to you with an update by February 06, 2020.

I am also updating your concern on priority regarding the same.

Can you please provide me with your alternate contact number?

Thank you for sharing the information.






TAGGING



already assingned------
>>Add Notes>>

cx said that:I need urgently my order
Case already assigned so updating regarding the same. But time shared.
Alternate number:7300185540
Tagging>> Follow up on existing incident>> Solved NRR



ESCALATED TEM

I would like to inform you that the estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.


I have escalated your issue with the team, they will get back to you with an update by February 04, 2020.

I have escalated your issue with the team, they will get back to you with an update within 24 to 48 hours.

We will take it as feedback and I would like to assure you that your strong feedback will be shared with the delivery partner to make sure that you will never face any issue with your future orders.

Please be assured that the team is working on your issue to ensure that you receive your product as soon as feasible.

We'll have the seller add Rs.40/- to the Gift Card section of your Flipkart account within 24 hrs of successful delivery . You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.

Not to worry I am escalating your issue to the team.

Please help me with your alternate number, so that I can take your request and escalate

As I have checked your issue is already escalated with the team and the team will get back to you with an update on or before January 03, 2020, on priority.

Thanks for sharing the alternate number.
I have updated your issue to the team for better resolution.
I'm sorry that you had to contact us repeatedly about the issue.

I would like to let you know that I have escalated your issue to the team.
Not to worry, the team will get back to you with an update by January 17, 2020.



Delay in Delivery


As I had a check, I would like to let you know that the order has been delayed due to unavoidable courier related constraints.

Not to worry, I'll escalate your case to the team and they will get back to you with an updated resolution.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.




Also, could you please help me with an alternate contact number of yours. It is because in the meanwhile if we need to contact regarding the same.

Since we haven't heard from you, so I am escalating your case.




Please allow me a moment, so I can escalate your issue to the team.

I would like to let you know that I have escalated your issue and the team will work on it on priority bases.

The reference number for your request is IN1911150346060890971.

Please be assured that team will get back to you with an updated resolution by January 14, 2020.

Please be assured that team will get back to you with an updated resolution within 24 to 48 hours.




Not to worry, your case is already escalated and the team is working on it on priority bases and the team will get back to you with an updated resolution by January 05, 2020.

Not to worry, your case is already escalated and the team is working on it on priority bases and the team will get back to you with an updated resolution within 24 to 48 hours.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.




We need your kind understanding in this regard. This is just the maximum time frame set by the team which I shared with you earlier.

However, team doesn't want to delay it anymore and we will come back to you shortly with a resolution.

Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add the shipping charges of Rs. 65/- to the Flipkart wallet within 24 hours of the product delivery.

You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app. This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.

As I can see that the issue has been already communicated with the seller partnered courier service provider regarding this delay and it will be delivered by June 17, 2020.


Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add Rs. 58/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.

==================================================================ccx says that he did not received the product yet,,, hence escalating here
Alt no.
Cx says that amount debited but order not confirmed,,,hence escalating here
Alt no



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Copyright 2019 Metromedya
We'd love to hear from you. Please email us at [email protected]

REFUND RELATED:

I would like to inform you that refund of Rs 216/- was processed to your bank account ending number *************143 on 25 October 25, 2019 and will be credited to you by

The seller has currently initiated your refund request and the refund will be completed once the pick up of the product is done.

The amount will be refunded by the seller within 02 business days after the pick up is done.

The amount of Rs. 399/- will get credited to your source within 08 business days after that, as per standard banking procedures.

You can check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

Once the refund is credited, you will receive a refund reference number through an email and SMS.


CALLBACK



If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.

2. Select 'Contact us'.

3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.
You can also call on our toll free number 18002089898

I request you to perform the given steps you will receive a callback.

You can also call on our toll free number 1800 208 9898.

If you wish, I could assist you over chat.



GOLIYAN


Be assured, we always work for your satisfaction as it matters a lot.

I would like to inform you that the estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

I would like to thank you for your understanding.

I would also like to thank you for your kind understanding and patience in this regards.


I am sorry for the unpleasant experience.

I request your patience in this regards.

I certainly understand your concern.

I will surely help you with your request.

I need your understanding in this regards.

Thanks so much for that.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

As informed earlier that the provided time frame is just the maximum time frame. You can expect the issue to be resolved much earlier as you are our valuable customer and your satisfaction is our top priority.

In case of any issue, please get back to us.

I am always here to help you.


I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

We are doing every effort to make your shopping experience a delightful one.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

Please do trust, you won't get disappointed anymore.

I'd request you to have a faith on us.

Trust me, if there was an option, I would definitely take any steps according to your requirements.

Could you please be specific about the issue you are facing so that I can help you in a better way.

I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.






DELIVERY ISSUES



ALSO TELL THE LOCATION BY TRACKING THE ID


I am sorry but I'm not able to track your order due to some technical issues.



SHIPPED

I would like to let you know that your product has been shipped by the seller and it will reach you by February 02, 2019.

You can expect more updates once the order will be shipped.

You can expect more updates once the order will be out for delivery.

-------------------------------------------------------------------------------------------------------------
OUT FOR DELIVERY

As checked, your order is out for delivery and will reach you today by 7 PM.
You would have received an SMS with the Wishmaster's name and phone number, please contact him and he should be able to help you out.

---------------------------------------------------------------------------------------------------------
Rest assured, seller and courier partner always try their best to deliver your order at the earliest.

Rest assured, you will be notified by the courier partner once the product will be out for delivery.









cx asked order status
info shared
tagging here...
asked to wait till cpd