Notes
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~SPAM EMAIL~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RESOLUTION :: hence, I logged in to his webmail and
> Extracted the actual Sender from that email and blocked the email and the domain :
> Reported that email as spam :
> Explained the cx how to identify the genuine email on webmail :
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~COMPROMISED ACCOUNT~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RESOLUTION :: Hence, logged into the webmail and I found that the Ac was compromised, so followed the compromising steps like -
> E-Mail Forwarding :
> Updated the security Word :
> Password Changed :
> Asked the cx not to send any mails till 12 noon EST next day :
> Updated the New Pass on mail Client Applications :
> Asked to run a security scan on the computer :
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~TRANSFER CALL~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
ISSUE :: CX Wanted to
RESOLUTION :: hence, I transferred the call to
Remote access disclaimer (Yes / No) :: no
Password disclaimer (Yes / No) :: no
Case notes Review (Yes / No) ::
Pitched for VAS (Yes / No) :: no
Reason for not pitching for the VAS :: Transfer
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