Notes

**************************************************GREETINGS****************************
Hi there, nice to meet you! How are you doing?

Hello, in order to assist you better, could you elaborate on your inquiry?

Hello there hope you are having a nice day.

Hello there hope you are having a nice evening.

I’m sorry to read the issue you have with your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?

I’m sorry to read the issue you did not receive your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

Thank you for being one of the kindest customers I had today and I really appreciate your time and cooperation.

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

After we are finished, you will get an email with a prepaid return shipping label to a designated return center. Please do not take your return to a store. It must go to the address specified on the label in order to avoid recharge, you will have 30 days to mail it back to us.

**********************************DESCONECTION********************************************
I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

*******************************************CALL BACK******************************************
If you prefer I can request a call back with our voice team to call you in a few seconds they are able to call and call the STORE/CARRIER for you to resolve this as soon as possible for you.

Can you provide me with your best phone number to call you?

**********************************ORDER DELAY IN THE STORE******************************
According to my records $contacts.name.first, the order was already delivered to the store on XXX and was signed for by: XXX I friendly suggest you to call the store at: XXXX and ask directly for the manager to know why the store didn't update the information about your order when was already delivered.

******************************************CHANGE ORDER*************************************
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

**********************************RESHOPPED:**************************************************
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.

*******************************ACKNOWLEDGE*****************************************************
I really understand your concern. Thanks for understanding this situation, I really appreciate your patience, and again I am sorry for this inconvenience.
Let me apologize for all the inconveniences we’ve caused you, I know that this is not the kind of service you expect from us and I completely understand your frustration, that’s why I’m going to assist you immediately about this matter.

*****************************************LATE:***************************************************
I know this does not reward the time but I really want to issue a compensation for the delayed process. I would like to offer you an adjustment of % in your order.

****************************************UPSET CUSTOMER.*************************************
I do apologize if I have no more choices in order to help you, I feel sad because was not able to help you in the best way as you were expected and God knows that I did everything in my hands.

Believe me if I had the power to solve this now for you I would do it with pleasure, without hesitation a second. Unfortunately this is the all information I have in my hands and I would love to go beyond your expectations to resolve it right now I do not have way to do it.

It was never our intention to create such an uncomfortable situation for you but be assured that we will do everything to find a way to rectify this issue.

It’s perfectly understandable that you’re annoyed about what’s happening I hope you can believe me that we always strive to create a positive customer experience. Although this time we fail.

*******************************************MARKETPLACE ********************************************
I can see that this item is from a third party seller called XXX. For that reason and in order to receive the best assistance regarding your order, please allow me a few moments to escalate this issue directly to them. You should receive a response via email within 24 hours.

$contacts.name.first, I have just escalated this issue, so we can work on this order and contact the seller to get this solved as fast as possible. You will receive a response via email within 24 hours.

If you don't receive help from them within 24 hours, you can contact us back with this reference number $incidents.ref_no and we are going to take care of this.

Your order and your satisfaction are our priority, so be assured that they will do their best to help you with this.

I was able to check your order with our system and I noticed that this item is sold by one of our third party vendors.

*******************************************SIGNED****************************************************
Our records show that this package was delivered and was signed by
Did you check with other members of your household, neighbors, or anyone else who may have accepted the delivery and may have the package in their possession?

I understand. Please accept my deepest apologies for this. In this case; we appreciate you can please contact your carrier or dispute the charges with your financial institution and we will work with them in order you can get the money back for your item after we finish with the investigation.

In order expedite your resolution, please file a police report and email a copy to [email protected].
If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us. Once we receive your police report, our escalation team will with this within 24 hours.

We are going to contact the carrier to rectify it soon. However, I would like to ask if you allow us another opportunity to serve you, as we consider it our privilege to have your board.

***********************************CLOSED ACCOUNT************************************************
Thank you for your patience. I have closed the account. If you wish to open a new account using the same email address please allow up to 24 hours, to ensure our system has recorded the account as closed.

************************************MISSING PARTS********************************************
Thank you very much for your patience today, I am really sorry to inform you that, unfortunately, we are unable to send a replacement just for a part of the item. I would like to offer you a replacement just for those items but due to those are shipped in the same box, we need to replacement the whole item. Or if you prefer, other option should be if you would like a partial refund in your order.

*********************************ORDER DELAYED************************************************

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you an estimated delivery date, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the date that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.

*******************************************SITE ISSUE:*****************************
I was checking my system and I have some options to help you. In this case, please be so kind to use Google Chrome, try to delete cookies, close and open the browser. To delete cookies in most browsers, go to Tools > options > delete cookies/browsing history/temporary files, and please be so kind to try again to know if that option worked.

***************************************CLONE ORDER*************************************
Thank you for your patience. I am glad to inform you that I have issued a refund of $ for your item. The refund will post to your original payment method within 5 business days. You will receive an email confirmation. I will share the steps to reorder.
1. Sign into “My Photo Account”
2. Click on My Photo Orders, Find the order that you would to re-order and Press the ReOrder button.
3. Reorder button should take you to the item builder, from here you can edit the past order/s if any additional edits is needed.

********************************CANCELLED FOR BE A RESELLER*****************************
Thanks for waiting, I'm sorry your orders were canceled; but your orders did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit or debit card, all orders go through an automated security check to prevent unauthorized use of your payment method. So, I would like to recommend you contact us via phone, to place a new order and to rush the verification process, you can call us to 1-800-925-6278 or 1-800-966-6546 and ask to our verification team to verify your information about the payment method, and accept it, I am sure it will be processed correctly.

************************************RESHIPPED***********************************************
I have checked the item and it shows the item in our web site is out of stock, however your order order was received in our fulfillment center but the shipping center nearest you did not have that item. However our system checked other centers for the item so that we can fulfill your order. That is why the order it taking one more day to arrive to your address.