Notes

CANCELLATION
Thanks for the waiting time, I was able to sent your cancellation request, you should get an email confirmation within 48 hours at the most, I personally care about your matter, in case you don't get the email, reach us back so we can review the status of the order and even initiate a manual return/refund if necessary.
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PROBING QUESTIONS :
May I have the item's description to work with?
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Good evening,
I'm sorry to hear about **, it's not the experience we want you to have.
Let me check what could happened, I'll report this incident and resolve it in somehow.
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CLOSING
I just want to provide you the best customer service you deserve, if you have further questions, feel free to let me know?

Many thanks for continuing doing business with us!
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Good evening,
May I ask details about your concern?
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Good evening,
I'm sorry to hear about **, it's not the experience we want you to have.
However, I'll do my best to resolve this matter in somehow.
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Replace****
In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on **, let me know if works please.
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Not a problem, thank you again. Please know I personally care about your business.
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Thank you for the kind understanding. If you have further questions, feel free to let me know?
I'm always willing to help.
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It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible.
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Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, I'm always willing to help.

Thank you for contacting Walmart.com and have a great day!
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MP*****
I'm reporting this issue with the missing table on the order, I was able to escalate the order to our Walmart vendor team, so we can request an exchange or refund if necessary. You should get an email confirmation/resolution within 24 hours.

Please note, if you don't receive the email, reach us back so we can review the status of escalation for you. We'll keep in touch to your email address.
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STORE ****
Thank you for the explanation and I’m very sorry you had such an unpleasant encounter with one of our stores and associates while looking for this speaker. We try to make our customers’ shopping experience easy and get the items while shopping, and we hold our stores to a very high standard. In this case, we clearly fell short.

So I truly hope our escalations team can help you with the in store pricing, it may take a while and you will hear from them within 48//72 - I know that you may need an instant solution, but this will be input to another's team hand, they will discuss the order with our store.
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Being honest with you, I feel bad knowing we did not meet your expectations, you deserve more than this. Rest assured we will do our best to make sure this does not happen again.
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We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

I personally can say that we are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery.

You are a loyal and supportive client to me, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology, I offer *** credit to you on your order.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps and notified the issue you had. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.