Notes

Thank you for being a valuable Flipkart Plus member.

Sorry to hear that. I see that Ekart Logistics's Wishmaster tried to deliver your shipment on January 23, 2020 but couldn't do so due to the request for open delivery.

As I have not heard from you in a while, I am disconnecting this chat. You can restart this chat.

I would like to let you know that the issue has already been escalated to the team and the team will get back to you with an update by January 29, 2020.

Please be assured that the issue has been escalated to the team and the team will get back to you with an update within 24 to 48 hours.

Not to worry, the team is already looking into this issue and you will get the update till January 29, 2020.

Cx says " what is the update regarding the issue"
As the issue was already escalated, provideded OKT
Alternate number : na


Cx says the return is not getting approved
As cx is blacklisted and case is already escalated so provide the OKT
Alternate No.: Na
Please be assured that the seller will do their best to have the product reach you by February 02, 2020.
Thank you Vaibhav for your kind understanding in this regard
As I have checked, your order has been picked up by the courier service providers and will be delivered to you by February 02, 2020.
I am sorry to inform you that there is an unexpected delay due to some unforeseen issues faced by the seller.

As this is a chat window. I can only assist you on chat.

Cx says " what about the refund money"
Alternate number : 8519048163



As per your previous request, I would like to let you know that the contact information of the courier service providers is not available at the moment.


Cx says he has only received the steam link and nit the physical disk
Hence provide refund for the replaced product
Pick up address---same
Primary no;9847765233
Seal tempered. no
Alternate no : 9037662005

The pickup of the product will be done by January 27, 2020.

Sorry to hear that you're facing issues with your "Pintola All Natural Peanut Butter (Crunchy) 350 g".




I see that the product was delivered to you on January 06, 2020 and since it has crossed the seller's no returns days return policy period, the seller will not be able to fulfill your return request
In case of drop in exchange value, you can pay the difference amount.
Please confirm the item as I cannot see any item named Bajaj mixer.



In case you do not like the exchange value offered, you can choose to not give the exchange phone to Flipkart and pay difference amount to get the new phone.

Sorry to hear that. I see that the Wishmaster tried to deliver your shipment on January 27, 2020, but couldn't do so.

However in case of order not getting delivered, need not to worry, the issue has already been escalated to the team the team will get back to you with an update by January 30, 2020.




Please confirm the Wishmaster has denied for the old product or you are not ready to pay the amount at the time of delivery.
2. On Body: Cracks, Body bent/bulge/de-shaped, parts missing. Battery should not be swollen.

4. IMEI, on dialing *#06#, does not match with information provided by me in the Flipkart website at the time of purchase of the new device




Shipping charges of Rs. 65.0 will be refunded to the customer within 24 hours of successful delivery
No need to worry, the issue has already escalated to the team and the team will get back to you with an update within 24 to 48 hours.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery


Cx says" where is my order"
As order breached SLA
Hence tagged here
Alternate number : 9324886813

I would request you to please raise a new return.

I see that the Wishmaster tried to deliver your shipment on January 27, 2020, but couldn't do so as reschedule requested by you.

As I have checked, your order has been shipped by the seller and will be delivered to you by February 02, 2020.

Cx says "And when I replace the order
Again I got the full sleeve jacket
Yes I want to return the product'"
Hence provided refund
Pickup add: same
Primary No.:8318962983
Alternate No:9919352697

Rajeev, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.
I am sorry to let you know that your order is already shipped and the address cannot be change at the moment.
Please be assured that the seller will do their best to have the product reach you by February 02, 2020.


I would like to inform you that your order has reached "Kolkata" as of now.
You can also track your order simply by putting the tracking ID here: https://ekartlogistics.com/
As per your previous request, If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section

No need to worry, I will surely help you out in the best way possible.

Thank you very much for the confirmation.

Please be assured that the seller will do their best to have the product reach you by February 03, 2020.

Your order will be delivered by February 03, 2020 and you can also track your order status here - http://fkrt.it/bqWLi~NN

As per your previous request regarding the warranty, I would like to inform you that your product has two years company warranty which is limited to manfacturing defects only.

But the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out in case of any product related issues.

I would like to inform you that an invoice will be sent to you shortly. This can be used to avail services at the brand's authorized service center within the warranty period.

The estimated resolution time is just the maximum time frame, in the most issues will be resolved much before the estimated resolution time.

I've noted this down and will make sure appropriate feedback is shared with the seller.

Please be assured that the seller will certainly consider your suggestion and look into the feasibility of implementing the same.
I would request you to please wait for 24 hours. Either the order will be confirmed or you will receive a refund notification in case of a prepaid order.

I would like to let you know that the refund of Rs. 246/- has been completed by the seller with RRN "002718697242" on January 27, 2020 and it will be credited to the source account ending with "********493" within one business day.

Soumya, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.
I am sorry to let you now that invoice of the order

Cx says " the product was missing in the package"
cx refused replacement
Hence provided refund-
Primary no;9534444872
Alternate no.9162685496
Seal tempered.yes

I would like to inform you that as the order has breached expected shipping date, I have escalated the issue to the team and the team will get back to you with an update within 24 to 48 hours.

expected shipping date breached
so tagging here
Alternate number : Na

I would request you to wait for 24 hours

No worries, the courier service provider will make 2 more attempts to deliver your shipment. The next delivery attempt will be made within 1 business day.

I see that the Wishmaster tried to deliver your shipment on January 27, 2020, but couldn't do so.
No need to worry, I will help you with this.
I would like to let you know that for the trouble caused to you, shipping charges of Rs. 40.0 will be refunded to youu within 24 hours of successful delivery by the seller.

Thank you Dnyaneshwar for being patient.
I would like to inform you that the order has been approved by the seller and it will be delivered to you January 31, 2020.
Please be assured that the seller will do their best to have the product reach you by January 31, 2020.


As per your request, I have checked that the payment change from COD to Debit card payment has been successful.


Ekart sends an SMS to the you about the PhonePe payment option when the product is "Out for Delivery"
You makes payment using their PhonePe app