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Ques2. If the customer has created a replacement request within the replacement policy and the replacement SLA is greater than 20 days('Dropship & MPS')? What action need to be taken and where we tag the query?
Ques3. Customer said that he want refund instead of replacement in No Return category (First Attempt)?
Ques4. Customer has not placed any order but accepted someone else’s order by mistake and wants to return?
Ques5. Customer wants delivery to some other person (Shipped Via Ekart), what action need to be taken and what will be the tagging?
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