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I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.
Please be assured, I have shared the feedback regarding your urgency for this product and the team will surely look into this matter.
Can you please help me with your alternate contact number as in case we are not able to contact you on your primary number we can contact you on the alternate number provided you regarding your concern?
Please be assured, I will surely help you with your concern. Just allow me a minute or two to check the details regarding your issue.
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