Notes

Thanks for being a valuable Flipkart Plus member.
No need to worry, I will check and help you with this.
Please be assured, I will surely help you with your concern. Just allow me a minute or two to check the details regarding your issue.


STATUS:::::::::::
As I can see, your product has been shipped by the seller and you will receive it on or before January 31, 2020.
As I had a check, your product is out for delivery and you will receive it by 7 PM today.
Once the product is out for delivery, you would receive the Wishmaster's details.
I would like to inform you that you could contact the Wishmaster using theses details
Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.
I would request you to wait for a minute or two while I update the issue.
Please be assured that you would receive your product timely.
I would like to inform you that the current location of your product is 'Danapur'.
I would like to let you know that seller and logistic always try to deliver the product as early as they can.
I will definitely do my best here to pass on your feedback regarding delivery.
I really hope you will get your product very soon.
Please be assured that your issue would be resolved soon.
Please do not worry, I have notified the team to resolve your issue on priority basis.
Once the product is out for delivery, you would receive the Wishmaster's details.
I would request you to wait for a minute or two.
I am sorry as I could not help you the way you wanted me to.
In case of any issue, you could get back to us.
We would be more than happy to help you out.
It was pleasure assisting you today.
Hoping for a positive response from you, as your feedback is very important to me.
Thank you for your kind understanding.
I would like to inform you that your order has been cancelled as per your request.
However, you may place a fresh order for the same.
As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.
I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I see that your previous chat got disconnected.
Please give me a minute or two while I look up details around your previous chat so I can assist you.

DELAY DELIVERY**********,
*I completely understand that you are a lot of upset with the issue and please be assured that I will take a strong feedback in respect of the delivery issues and to make sure that the seller community sincerely look into the services and improve it thereby to make your shopping experience a delightful one.
*I certainly understand that this is not what you were expecting.
* This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.
*Can you please help me with your alternate contact number as in case we are not able to contact you on your primary number we can contact you on the alternate number provided you regarding your concern?
*Please be assured, I have shared the feedback regarding your urgency for this product and the team will surely look into this matter.



Please be assured, I have shared the feedback regarding your urgency for this product and the team will surely look into this matter.

END CHAT:::;;::;;;:;
Please do not thank me as it is my job to provide you information.
Please don't thank me as it is my job to help you out with your every query.
Rather I would like to thank you instead for being such an understanding and an awesome customer.
I hope you know that you are a highly value customer at Flipkart and we take good care of our customer.
We understand the value of your money.
Your satisfaction means everything to us.


CX VOC: I want delivery person number
shipped
promise date: jan 31, 2020
informed about the same
tagged here


CONVINCE;;;;;;;;
*There might be any sort of big problem otherwise, the seller usually does not do business like this.
*We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.
*The sellers on Flipkart are very professional in their approach towards the service they provide to the customers.
*Please treat this as an exceptional case and give the seller one chance to set this right.
*I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.
*I do understand the situation you are going through.
*However, trust me if there would be anything else then I would surely provide you that information as well.
I do understand the importance of timely delivery of order.
We do have to work within the policy.
It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.
I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.
I understand that you haven't received your order, for that please accept my sincere apology.



CUSTOMER APPRECIATION::::::::::.
You have been such an awesome and understanding customer.
I am so thankful that you are appreciating my efforts.
I greatly appreciate your kind understanding and cooperation in this regard.
You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
Your every word means a lot to me.