Notes

Sorry for the delay., I was checking on the order details.

Upon checking I see that it was placed on October , right?

I am really sorry as it is past the return policy we wont get the option to return it. The system/seller wont provide us with the option for it.


Sorry we value our customers but we can only work within the policy. We wont get the option to create a return outside I have even checked with the details and I am not provided with the option for it.



Can I look for the good rated products and help you with its link?

Can I know why are you contacting us this late?

I was checking whether anything could be done for the order.

However, it does not mean that the item will reach you on the Estimated Delivery Date.
It is just an estimated date within which the product will be delivered.
So there is possibility that the item will reach you before the Likely Delivery Date.
But we cannot promise you any delivery date or time before the estimated delivery date

But I am saying the truth and being completely honest.

Thank you for keeping efforts in contacting us to let us know regarding this.

We'll investigate this issue further and take appropriate action on the carrier to avoid such issues with your future orders.

Please do not worry and place a new order so that we will make sure that your order gets delivered to you safely with high priority

I hope you will understand my limitations.

I would also be disappointed if this has happened to me.



I hope you understand that we always do our best to deliver our orders to our customers safe and secured but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

However we do have access to help you with this if you have contacted us and reported this issue within the given time .

However we do have access to help you with this if you have contacted us and reported this issue within the given time .

I really wish I could have get you helped as that had been requested by you on this conversations itself but for the limitations of the process resources we are unable to get that done for you( __name of cx ______.)


I appreciate your patience, cooperation and understanding in this matter.
It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.



⚠⚠⚠⚠⚠⚠⚠Below stuff is for the cx who needs better clarification on Priority Delivery⚠⚠⚠⚠⚠




******Once the order is placed, the product will be shipped from the Fulfillment Center. When the item is shipped, there would also be other orders which will also be shipped with your order. And all the orders will be transported together. In that case, since your product is also with other products, we cannot take just your product from there and make it faster.*******


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We'd love to hear from y

Not to worry, I will check and help you with this.

Your understanding will be highly appreciated in this regard.

Thank you for being a valuable Flipkart Plus member.

I would like to let you know that your issue has been escalated to our team.

case with team cx came with same issue TAT shared to cx hence doing sold nrr and tagged here.
I see that the Wishmaster tried to deliver your shipment on January 14, 2020 but couldn't do so due to some unforeseen issue.

The current location of your product is 'Chennai'.
The tracking ID for your product is '8586404313'.
As I have checked, your product has not been delivered to you on time.
Check https://www.flipkart.com/pages/terms to know more about 'Flipkart Terms of Use'.

You are welcome.
It was pleasure to assist you.

Go to https://www.flipkart.com/pages/returnpolicy to read about
the return policy.
To know more about cancellations/returns, click here: http://www.flipkart.com/s/help/cancellation-returns

Thanks for your kind understanding.
You can call us on our toll free number '18002089898'.
Since I have not heard from you in a while so I need to close this chat.However, if you have any other queries feel free to contact us.we will happy to help you.

I would like to let you know that the seller is unable to provide the invoice at the moment as your product not delivered to you yet.

In case, you will face any issue please get back to us we will surely help you out.
If you do not want the item, you can reject it at the time of delivery.
I would like to let you know that
If you have any further query please write back to us.
cx not responding between the chat hence tagg here.
Thanks for the confirmation.
Are we connected?
As I have checked, your product has been cancelled by the seller as requested by you with
the reason stated as 'Purchased Mistake'.
I am sorry, I have to disconnect this chat due to no response from your side.
If you would like, you can place a fresh order.

It is in cancel requested state. It will take 24 to 48 hours to get completely cancelled.

As I have checked, the seller has refunded the amount of Rs. 999/- for your product 'vistara Majestic Majestic Fan Room Heater' on December 31, 2019 and it will credited to your Debit Card by January 10, 2020 as per standard banking procedure.


Thanks for waiting.

As I have checked, your product ''Wildantler Men Brown Artificial Leather Wallet'' has been delayed to delivered you on time.

I would like to let you know that your product is out to be delivered and should reach you by 7 pm today.

You will be happy to know that a Wishmaster from Ekart Logistics is already on his way to deliver the item and it’ll reach you by 7 pm today.

as you're constantly using abusive language, I'll have to discontinue this chat. Have a good day!
In case, you will face any issue please write back to us.
I am escalating this issue to our team. You will get an update by

I would like to let you know that your issue has been escalated to the team.

Once your product is out for delivery, you will receive an SMS with the delivery agent's contact details.

I would like to let you know that I will request to the seller to create a return for your product.

However, before creating the return I need to ask some important information.

Please confirm that you have the original product box, accessories and tags with you.

Please confirm if the seal was tampered or not at the time of delivery.

Do you want the pick up address same as the delivered one?

Please confirm your primary contact number '7985999077' is correct or not.

Is there any alternate number you would like to share as it will be helping in getting in touch with you in case we will unable to reach you on your basic number?
Is there any alternate number you would like to share?

Please confirm the below mentioned details:
Account Holder's name:
Account number:
Bank Name:
IFSC Code:

I would like to you know that I am unable to provide you the Wishmaster details at this moment.

The Wishmaster will call you in case he will unable to locate your address.

Thanks for your kind understanding.

You are most welcome.

Please share your experience by completing the email survey you’ll get after this chat session.

Hoping for the positive response from your side as this will be based on our interaction.

It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.

Please do not thank me rather I would like to thank you for your kind conclusion in this regard.

To share the data with you and helping you is my job.

It has been a true pleasure assisting such a co-operative and understanding person like you.

It has been a true pleasure assisting you.

You truly have been an awesome customer.

Not to worry, I will share your feedback with the team in this regard.

Debjit, your feedback is really important to us.

I would like to let you know that I will escalate your issue to our team so that you will get the resolution as soon as possible.

Please do trust you won't get disappointed anymore.