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Inform that we are escalating the issue and provide the oathkeeper TAT
Tagging On SA: Offers > Third Party Offers > Brand has cancelled / Delayed the Gratification > Unresolved
7. No
6.Tagging on SA- Generic >>> Spam >>> Unregistered Caller>>> CS Voice >>> Solved
10. Inform the customer that once the limit is issued by Zestmoney it will take a week’s time to get the limit updated on Flipkart
Create Incident >>> Product Purchase Queries >>> Product specific Information >>> Payment Methods available
1. Inform customer that they will receive call back within 24 hrs, Update the existing incident with the pre-selected tagging 'Tech Visit to be done for return approval'
3, Tagging On SA: Product Purchase Queries->Product Specific Information->Cancellation and Return Policy info
8. Apologise to the customer and assign the incident to L2, share the Oathkeeper TAT to customer.
Capture the Service ID mentioned in the service timeline while creating the incident (Service ID starts with SVC**).
Tagging On SA: Order Delivery >>> Installation/demo related >>> Improper Installation
9. replacement
5. Educate customer about the cancellation policy as per the product page description
Assign the incident to L2 team and provide the Resolution Deadline and inform the customer that the team will get in touch with an update
Tagging on SA: DropShip >> Delivery Related >> Delay in Delivery
4. Tagging on SA: DT: Customer Return >>> Select the product and click on continue >>> Select the "Issue with" and "Return SubReason" accordingly >>> Select "Follow the troubleshooting steps from recommended guides" as "NO" >>> Select the Resolved by "Providing information (No Return Needed)" and Click on continue >>> Enter the Notes clearly and submit
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