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Assign the incident to L2 team and provide the Resolution Deadline and inform the customer that the team will get in touch with an update
Tagging on SA: DropShip >> Delivery Related >> Delay in Delivery
* Apologise to the customer for the inconvenience
Inform that we are escalating the issue and provide the oathkeeper TAT
Tagging On SA: Offers > Third Party Offers > Brand has cancelled / Delayed the Gratification > Unresolved
* Tagging On SA: Order Delivery >>> Installation/demo related >>> Improper Installation
* Inform the customer that once the limit is issued by Zestmoney it will take a week’s time to get the limit updated on Flipkart
* Tagging on SA: DT: Customer Return >>> Select the product and click on continue >>> Select the "Issue with" and "Return SubReason" accordingly >>> Select "Follow the troubleshooting steps from recommended guides" as "NO" >>> Select the Resolved by "Providing information (No Return Needed)" and Click on continue >>> Enter the Notes clearly and submit
* Inform customers that they will receive call back within 24 hrs.
Update the existing incident with the pre-selected tagging 'Tech Visit to be done for return approval'
* Tagging on SA- Generic >>> Spam >>> Unregistered Caller>>> CS Voice >>> Solved
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