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Thank you for being a valuable flipkart plus member and thank you for writing in.
We'd like to let you know that we tried to get in touch with you on 'XXXXXX' to talk to you about your concern but could not reach you.
We understand your concern and sorry to hear that the 'XXXXXXXXXX' you received is damage.
We'd like to let you know that the seller is providing you refund for this item and we need some more details to forward your request to seller, which are as follows:
1) Whether the seal of shipment was tempered at the time of delivery or not ?
2) Do all the packaging material of your order is available with you ?
3) Will the pick up address of your order will remain the same ?
4) any alternate contact number
Please get back to us within 72 hours with the requested details, so that we can assist you further.
In case of any questions, please feel free to reach us here: https://www.flipkart.com/helpcentre
While replying to the email, please ensure that the subject line is not edited
Hope this helps!
XXXXXX, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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