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Hi xxxxxxxxx,
Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.
As per our telephonic conversation, we understand that you want to know about the replacement of your order 'xxxxxxxxxxxxxxx' for 'xxxxxxxxxxxxx'.
We're sorry to let you know that the seller is unable to provide you refund of your order as per your product covered under 10 days replacement policy period and your product pickup already has been done by the Wishmaster for the replacement.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
We'd like to let you know that your replacement product has been shipped by the seller and it will reach you by xxxxxxxxxxxxxxxxx.
You can also track your order status here: http://fkrt.it/bqWLi~NN
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
Hope this helps.
Thanks for choosing Flipkart.
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