Notes

Thanks for being a valuable Flipkart Plus member.

Please give me a minute or two so I can look up the information for you.

I'll get back to you with the information in two minutes.

Please give me a minute or two while I help you get it sorted out.

Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.

Thanks for choosing Flipkart.

Have a great evening.

Have a great day.

Happy shopping!

Are we discussing about ''?

I am sorry for the trouble you had to go through.

Thanks for waiting.

Thanks for the confirmation.

Thank you for kind understanding.

Are we connected?

You are most welcome.

Please ignore the previous lines.

Would you like to share any alternate number?

Since I haven't heard from you, if you'd like a callback from us, just follow these simple steps:

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.


Thanks for sharing the details.

____, is there any other information you'd like me to help you with?

due to some unforeseen issue faced by the courier service provider.

due to some unforeseen issue faced by the seller.



call back
I'm sorry to inform you that we do not have an option to call you as it is a chat help desk.

Since it is a chat window, we will not be able to call you from this portal.

If you would like, I can assist you over the chat.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'
Rest assured, you'll receive a call back from us to help you with your query.

Would you like to receive a call from us?

Tollfree
If you wish you can also call on the Tollfree number: 18002089898.
You can also call on the shared toll free number of Flipkart and can choose the preferred language on IVR.

Not Eligible SA

I am sorry to hear that you're facing the issue with your product.
Since the product was delivered to you on February 12, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your {request_type:replacement/refund} request. Due to this, the seller will not be able to help you out on this issue.
Please be sure that if you had contacted us with return policy period, the seller surely helped you out.
The good news is that (I would like to let you know that) the product is covered under the manufacturer's warranty.
You can get in touch with the brand/ authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice of this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:-
http://www.samsung.com/in/support/servicelocation
1800-3000-8282 / 1800-407-267-864
Also, I'd like to tell you that the brand will charge you in case of liquid and physical damage.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
In the future, if the product (with no return policy) received by you being damaged, defective or not as described on the product page, please write back to us within 10 days, so we can assist you.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
Also, we would like to let you know that we mandate sellers to list only genuine and brand new products on Flipkart.

Goli


I am sorry to let you know that the required details are not available on the product page. So, I don,t want to make any fake commitment and misguide you.
I don't want to make any fake commitment with you. Not to worry, the team is doing there best to resolve your issue and they will get back to you within the given time period.
Not to worry, we are adding more sellers, so that our valuable customers do not face this type of issues anymore.
No need to worry, I will check and help you with this.
Please try to understand if there is an option with me, I could have definitely helped you out.
Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customers for us.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
I'll definitely share the feedback with the courier service provider, so that they can work on it.
I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I am really sorry, being a valuable customer you are facing the trouble.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
I haven't heard from you in a while. You can restart this chat if you'd like any additional help.


Order modification

I understand that you'd like change the color of the product 'Redmi Note 7S (Onyx Black, 64 GB)'.
I am sorry to let you know that this can only be done while you place the order.
If you'd like, you can cancel this order 'Redmi Note 7S (Onyx Black, 64 GB)' and place a new one based on your requirement.
You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.
In future, if you have any query feel free to write back to us, we'll be happy to help.


ALTERNATE

Could you please provide an alternate contact number, so that if you are not reachable on the registered number, we can contact you on your alternate number.

Please be informed that the alternate contact number is required to reach out to them if the primary number cannot be reached.

Kindly share us the alternate contact number, so that I can escalate the issue to deliver your order in high priority.

Please confirm the pickup address will be same as delivery address or not.

I'd like to inform you that the alternate number is captured.

Please help me with few information, so that I can place your refund request with the seller.

Is this your primary contact number 8099456556?

Please provide your alternate contact number, if your primary contact number is not available so that we can reach on your secondary contact number.