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Thanks for sharing the details.

____, is there any other information you'd like me to help you with?

due to some unforeseen issue faced by the courier service provider.

due to some unforeseen issue faced by the seller.



call back
I'm sorry to inform you that we do not have an option to call you as it is a chat help desk.

Since it is a chat window, we will not be able to call you from this portal.

If you would like, I can assist you over the chat.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'
Rest assured, you'll receive a call back from us to help you with your query.

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Tollfree
If you wish you can also call on the Tollfree number: 18002089898.
You can also call on the shared toll free number of Flipkart and can choose the preferred language on IVR.

Not Eligible SA

I am sorry to hear that you're facing the issue with your product.
Since the product was delivered to you on February 12, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your {request_type:replacement/refund} request. Due to this, the seller will not be able to help you out on this issue.
Please be sure that if you had contacted us with return policy period, the seller surely helped you out.
The good news is that (I would like to let you know that) the product is covered under the manufacturer's warranty.
You can get in touch with the brand/ authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice of this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:-
http://www.samsung.com/in/support/servicelocation
1800-3000-8282 / 1800-407-267-864
Also, I'd like to tell you that the brand will charge you in case of liquid and physical damage.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
In the future, if the product (with no return policy) received by you being damaged, defective or not as described on the product page, please write back to us within 10 days, so we can assist you.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
Also, we would like to let you know that we mandate sellers to list only genuine and brand new products on Flipkart.