Notes

new goliya



I understand that you are concerned about the delivery of your order.
Please do not worry, I will help you in every possible aspect of your concern.
Let me check that. It will just take a minute or two.
Thank you for waiting.
Thank you for the confirmation.
Thank you for the information.
Are we connected?
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DID

I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier partner.
Not to worry, I am escalating your case to the team.
Would you like to add any alternate contact number?
I would like to inform you that your case has been escalated to the team.
Please be informed that the team would get back to you with the resolution on or before January 01, 2020.
However, this is the maximum time frame set by the team to resolve your case.
Please be assured that the team would get back to you to resolve the case at the earliest.
For your understanding, the seller would refund the shipping charged of Rs.40/- to the gift card section of your Flipkart wallet within 24 hours of the delivery.
You can use this amount within 1 year for making purchase on our platform.
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HINDI

If you would like to get assisted in Hindi then please follow below steps.
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Rest assured, you'll receive a call back from us to help you with your query.

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GOLI

Not to worry, I am escalating your case to the team.
Would you like to add any alternate contact number?
Thank you for the information.
Please wait while I am escalating your issue to the team.
Thank you for waiting.
I would like to inform you that your case has been escalated to the team.
Please be informed that the team would get back to you with the resolution on or before January 10, 2020.
However, this is the maximum time frame set by the team to resolve your case.
Please be assured that the team would get back to you to resolve the case at the earliest.

Not to worry, as I had a check, your concern is already escalated to the team and they would get back to you with the resolution by January 01, 2020.

I am sorry to inform you that we are not having the contact details of the Wishmaster from the courier partner at the moment.

I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

We are providing feedback to our concerned team in order to minimize such issues which adversely affects the experience of our shoppers like you.

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Return request

I would like to inform you that the seller would like to offer replacement/ return request for your product.
Please confirm, should I proceed with the replacement/ return request to the seller?
Thank you for the confirmation.
However, I need to confirm some of the details before proceeding for the request.
Do you have the product ready with all the accessories, price tag, labels, if any in the original product box?
Please confirm, is the address and primary contact number same?
Would you like to add any alternate contact number?
However, this is the maximum time frame set by the team to resolve your case.
Please be assured that the team would get back to you to resolve the case at the earliest.
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Priority

I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.
Based on that, a definite date for the delivery of your order is given to you.
Please be informed that the product would be delivered to you on or before January 03, 2020. However, a specific date cannot be scheduled due to courier constraints.
Although the sellers would love to surprise you with an early delivery, it’s not something they can promise as the delivery of the product depends on many things.
Not to worry, the courier partner is trying best to deliver the product at the earliest. However, we would not be able to commit on this due to courier constraints.
Please be informed that a total of 3 attempts would be made to deliver your product.

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I would request you to please pay your bill and follow below steps.
- Go to My Account and Click on the View details next to pay later credit.
- Click On ‘Apply Now’.
- Enter Your PAN Number and Aadhaar Number.
- Verify the Aadhaar Number using OTP (OTP Will be triggered to Mobile number linked to Aadhaar).
- Review and Submit details of PAN and aadhaar details.
- Once the submission is done, the credit limit will be issued or the application will be rejected.

Cx was concerned about the pay later as it is paused. Info shared.

Cx complaining that he is not getting option for KYC of paylater.
No relevant tagging hence escalating here.
Alt no.- NA
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II - XII
MCMXCIV

https://timesofindia.indiatimes.com/city/vadodara/Five-die-in-separate-road-accidents/articleshow/53184460.cms

https://manybooks.net/book/148105/read#epubcfi(/6/2[item4]!/4/82/1:0)
tpm.497370 / Mind@25a..... tpm.486404 / [email protected] / Aman@1444
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RTO
I would like to inform you that the seller would initiate the refund once the order reached the seller's warehouse.
It would take around 4 business for the order to reach the seller's warehouse.Once the refund is initiated, it would be refund in 1 business day.
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7 PM STATUS

I would like to inform you that the order will be delivered to you by 7 PM today.
However, in unlikely event if the order is not delivered to you by 7 PM today then you can get in touch with us and we would be happy to help you in every possible aspect.

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4 PM STATUS

I would like to inform you that the courier service providers will do their best to get the order delivered as per the promised timeline.
However, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.

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RETURN REQUESTED

As I had a check, you have already created return request with the reason as "Different Color Received".
I would like to inform you that the return request is not yet approved by the seller as the team is working on your case.
Please be informed that the team would get back to you with the resolution on or before January 04, 2020.

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CMP

https://www.flipkart.com/pages/complete-mobile-protection-faq?otracker=clp_banner_1_12.banner.BANNER_how-to-avail-complete-mobile-protection-3980-7862-store_J1BF1MP5UWXB

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WM

I would like to inform you that we are not having the contact details of the Wishmaster from the courier partner at the moment.
Please be informed that you will receive a SMS with the contact details to reach the Wishmaster once your order is out for delivery.
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Notes

Cx was concerned about the status of the order. TAT shared.
Cx complaining that the order is not delivered as per CPD.
Please bear with me for a minute or two.
Cx complaining that he has received different product.
Cx was concerned about the status of the order. Info shared.

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I would request you to please share your feedback about our conversation in the survey you would have received in your email id.
The delivery time frame shown is revised and better compared to non Flipkart Plus customers

Cx complaining that the product is missing.
Cx complaining that he has received empty box and seal was ok.
Cx complaining that he has received damaged product as seal was broken.

Cx was concerned about the status of the refund. Info shared.

Not to worry, as I had a check, your concern is already escalated to the team and they would get back to you with the resolution by January 01, 2020.



Cx complaining that he has received empty box and seal was improper.