Notes

ORDER STATUS:
As I can see that your order has been shipped by the seller and it will be delivered to you on or before January , 2020.

Please be assured that, your order will reach you by the above mentioned timeline.

As I had a check that your order has been approved by the seller and it will reach you on or before January , 2020.

Please not to worry, the Wishmaster will contact you in case he is not able to locate your address.

Please be assured that your order will reach you by 7 PM today.

I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

May I know the order details so that I can get the information for you?

Please not to worry, once your order will be out for delivery you'll receive the Wishmaster details.

Once your product is out for delivery, you will receive an SMS with the Wishmaster details.

If you'd like, you can cancel your order on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
As I had a check that your order is shipped by the seller and it will reach you by January 29, 2020.

Refund:
As I can see that the seller has refunded the amount of Rs. on January , 2020 and it should be credited into your account by January , 2020.

If you have not received any refund yet, so I request you to contact with bank support team.

You can find the bank support number on the flip side of your Debit or Credit card.


From the seller end it is already done, but the bank will take some standard banking procedure to reflect back into your account.

OTP:
Please send an email to [email protected] with the below details:
Flipkart details (Registered Email ID/ Mobile number)along with the type of change request.
Attach a Copy of valid Id proof (I.e: Pancard, Driving Licences or Voter ID ).

TOLL FREE:
You can contact on this Flipkart helpline number 1800 208 9898 and please follow the IVR with preferred language.

DELAY::
I am sorry to inform you that your order has been delayed due to some unforeseen issue.
Please do not worry, the case has been escalated in this regard and you will get an update regarding this by January , 2020.

CASE ASSIGNING LINES:

Kindly request your patience while the issue is resolved to your satisfaction at the earliest.

Please help me with your alternate number, so that I can take your request and escalate.

Would you like to share any alternate contact number?

Would you like to keep the pickup address and primary number same as it was at the time of delivery?

Please stay connected while I request the seller to create a replacement request for you.


Could you please confirm your alternate contact number, so that if we are not able to contact on your primary number, we will certainly contact on your secondary number in that case.


I would like to inform you that your case has been escalated and you'll get an update regarding this by January 20, 2020.

GST Query:

I understand that you would like to get an invoice with GSTIN listed on it,

I am sorry to let you know that this option is not available, at the moment.

This is because we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN.

However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that customers like you can benefit from it.

Although we do not yet have an exact timeframe for this, we wish to let you know that we’re taking it up as a priority.

PAY LATER:

'Flipkart Pay later' is a credit-based payment mode through which you can shop throughout the month (place multiple orders) without paying at the time of purchase and later pay the total amount at once by the 10th of the following month.

This payment mode will be available for select customers on certain Flipkart Assured products and the credit limit will vary from customer to customer.

Pay later:
I am sorry to let you know that ‘Flipkart Pay Later’ is currently available for select products and ‘Flipkart Pay Later’ option is currently available for selected customers and the eligibility for this is decided by the respective sellers and financing partner.

We’re currently working with the sellers and financing partners to expand this offering to more customers over time.

PINCODE SERVICEABILITY:

I understand your concern about the serviceability of products at your area pincode.

I am sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.

Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app.

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

GSTIN:

While I understand that you would like to get an invoice with GSTIN listed on it, we’re sorry to let you know that this option is not available, at the moment. This is because we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that customers like you can benefit from it.


Although we do not yet have an exact timeframe for this, we wish to let you know that we’re taking it up as a priority.


Since we want to provide relevant solution to your queries, we do have an email address you can write to. However, you can conveniently reach us through our ‘Help Center’ - https://www.flipkart.com/helpcentre anytime.


I would like to thank you for your understanding.

Pay online:

You can pay for your Cash On Delivery transactions using PhonePe payment option via payment link in the Out for delivery SMS from Ekart.

Item not added to cart:

I would like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

However, you can only purchase after the limits get reset for them. We can't say at any point in time with surely when you can purchase next.


Wait and replace:
The seller has arranged a replacement for your product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by December ,2019.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Return on hold (Chat)

I would like to let you know that the return request has been raised by the seller.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.

No worries, this shouldn't take more than 24 hours.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

How to earn coins:
You can earn Coins by shopping on Flipkart.com
Plus members can earn 4 Plus Coins for every Rs 100 spent with a maximum limit of 100 Plus Coins per order
Non Plus members can earn 2 Plus Coins per Rs. 100 spent with a maximum limit of 50 Plus Coins per order
Note: Coin Status will be ‘Coins are on the way’ until the Return Policy/Fulfillment period is over)

If the order value is equal to or more than Rs. 2500, Plus members will earn 100 coins while Non Plus members will earn 50 coins
Please note that coins earned will be on the actual order value excluding any instant discounts or cashback credited to Phonepe Wallet (refer ‘price breakup’ section for Cashback details)
Example
E.g: Final check out value for an order: Rs. 1350
Instant Cashback amount: 135
No: of eligible Plus Coins: 48 for a Plus member & 24 Plus Coins for a non Plus member

PRIORITY DELIVERY:
I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before October , 2019. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

Priority delivery
I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Not to worry in case you are not available today during the order delivery. The Wishmaster will do a reattempt of delivery within 1 business day.

Call back (Chat)
I do understand that you want a call back from our side.
I am sorry to let you know that as it is a chat window, I will not be able to call you.
If you want then I can assist you over the chat.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Rest assured, you'll receive a call back from us to help you with your query.

Please follow the above mentioned steps if you want a call back from us.

IVR shield cancellation:
I am sorry to let you know that your order for has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.

If you like, you can place a fresh order and the seller will have it delivered to you.

UPDATE KYC:
How to Activate Pay later Benefit?

1) Go to My Account and Click on the View details next to pay later credit.
2) Click On ‘Apply Now’.
3) Enter Your PAN Number and Aadhaar Number.
4) Verify the Aadhaar Number using OTP (OTP Will be triggered to Mobile number linked to Aadhaar ).
5) Review and Submit details of PAN and aadhaar details.
6) Once the submission is done, the credit limit will be issued Or the application will be rejected.


I would like to inform you that financing partner (Kissht) will phase out as a lender and the PAY LATER option will be disabled for users in phases who are currently on BNPL powered by Kissht. These users will no longer have this as a payment option
Customers will be migrated to New financing partner (IDFC) and as a part of the migration, you will be requested to complete the KYC process.


Currently Aadhar is required to complete the e-KYC. IDFC FIRST bank also has an offline process set up through which you can apply for the credit option by providing alternate documents. You just have to visit the nearest IDFC FIRST bank and submit officially valid documents. After this, you will be able to see ‘Flipkart Pay Later’ option on My Accounts’ section of your Flipkart account within 7-10 working days if approved by the bank.

Shield/MP cancellation:

I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

I Hope you understand.

SAME STATE MISROUTE:
I am sorry to let you know that the shipment has reached a different location instead of the one closest to you.

Hence, I request you to wait for additional 03 business days for delivery of the order.

Aged beyond limit:
I'm sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

LAZY PAY:

Lazy Pay EMI is a new payment mode available on Flipkart that allows customers to shop and repay for the purchases through hassle-free easy installments. Customers will be able to view the offer on their product and payment page during checkout.
I Hope you understand.

SHIPMENT DELAYED:

I am sorry to let you know that your order was cancelled as the seller’s partnered courier service provider expected a prolonged delay in delivering your order and did not want to keep you waiting.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Account deactivation:

You can do it online by logging into My Account page.
Go to My Account
Go to Settings > Deactivate
Enter your account’s password
Click Confirm deactivation
Once you deactivates the account then customers will be logged out from Account
Your reviews/ratings are still visible.
You will be unsubscribed from receiving promotional emails from Flipkart
Your account data will be retained and will be restored in case you chooses to reactivate the account.

Account reactivation Process:

1)Account reactivation can be done by you itself through the desktop site only.
2) Account reactivation can be done by you itself through the desktop site only.mbination used prior to deactivation.
3) Your account will be reactivated and all default settings will be applied.
4) If the 'Password' is forgotten (applicable for Desktop users):
5) You needs to enter the registered email/phone number.
6) Click on forgot the password.
7) You will receive an OTP by email or phone number.
8) Enter OTP and create a new password.
9) Click on re-activate tab.

What is GIFT CARD:
I would like to let you know that Flipkart Gift Card is an electronic voucher which you can gift to your loved ones at the click of a button.

It's a pre-paid mode of payment and can be used for buying any product on our website or app.

The Gift Card can even be combined with other prepaid payment modes and is valid for a period of 12 months from the date it is issued.

Here are the steps to use the Gift Card as payment mode:

1. Go to flipkart.com and select the items you want to purchase. When you are ready to checkout, click "Proceed To Pay".
2. Select the "Pay By Gift Card" option.
3. If the Gift Card value doesn't cover your order total, you will be prompted to select an additional payment method.

However, funds will be deducted from your Flipkart Gift Card when you place your order. In case of any adjustment or cancellation at a later stage, we will credit the refund back to your Gift Card.

To know more about Gift Cards, you can visit: http://fkrt.it/bqOpMzNN

Delay in delivery:
I am sorry to let you know that your order has been delayed due to some unforeseen courier related issue.

Please not to worry I am escalating your case further for a better resolution.

Could you please confirm your alternate contact number, so that if we are not able to contact on your primary number, we will certainly contact on your secondary number in that case.


Not to worry, as I can see that your case has already been escalated and you'll get an update regarding this by January , 2020.


I would like to inform you that your case has been escalated and you'll get an update regarding this by August , 2019.


I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

​​ Your co-operation and understanding​ ​​​towards this will be appreciated.

We are having a close followup till your product reaches you, in case if your registered number is not reachable then we will get in touch with you on your alternate number.



- You will be notified once the order is out for delivery. The above mentioned time frame is the maximum time within which you'll get the resolution.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.


- Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details.


I am sorry to hear that your order has been delayed.

No to worry, as I can see that your case has already been escalated and you'll get an update regarding this by June , 2019.

As I had checked that your case has already been escalated and you'll get an update regarding this by May 17, 2019.

In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.

Attempts exhausted:

I am sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.