Notes

1. Get a serial number - it's one of most important parts, because now they are checking all the SNs, so you need a working one. There are 3 ways to get it:
a) Buy it from someone - there are many sellers on Nulled, but sometimes their SNs don't work
B) Start asking ebay sellers for serial of their item - sometimes works, but mostly for private offers, not companies
c) Go to your local store where they got SteelSeries and get the SN from the box - it's always located on the bottom of the box
2. Create fresh SteelSeries.com account and verify it via email
3. Get a PoP (receipt). I do not recommend Amazon - they often check if the order was real. Also if there's a shipping address on the PoP - it should be a same one you are gonna use later, when you will be placing the order.
4. Create a ticket at SteelSeries website:
4.1 Go to Dashboard -> Support Tickets
4.2 Click "Open a ticket"
4.3 Select "Defective product warranty claim" then "Next"
4.4 Fill all the forms:
- Date of purchase must be matching the date you've got on the PoP
- As "Message" describe your problem - don't say, that it just "doesn't work" - get a good reason. You can also tell them you've done troubleshooting like using different PC etc.
4.5 Do the captcha and click "Create Ticket"
5. Your ticket will get assigned to one of SteelSeries representatives (Russ, Randall, Alex)
6. In 24h they will ask for pre-approval photos (Russ often skips this step)
7. You have to send them photos of the headset before breaking it, according to their instructions:
- few photos from different angle, showing whole headset
- one of them must contain the SN clearly visible
You can take them yourself (if you have the headset) or buy them - there are some sellers on Nulled offering them (including me)
8. After they will check the photos and verify SN, you will get the email asking for PoD
9. PoD - Proof of Destruction. You have to print the email, and take photos of headset with broken left ear with the email visible in the background. One of them should have the SN visible. Again - if you don't have the headset - you can buy these photos (again - from me).
10. After next 24h from sending the PoD to them you are gonna get a discount code with same value, as the base price of the headset.
11. Few tips about placing order:
- If the address will be different from the one that was on the PoP (if there was one) - the order will get cancelled
- If you will use VPN or Proxy when placing it - the order will get cancelled
- You can choose anything from their official store, even a different type item
12. The order will get shipped in 24h