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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '9818831336' to talk to you about your concern but could not reach you.
We understand your issue about the cancellation of your product 'Mi A3 (More Than White, 64 GB)' with the order ID 'OD117635300121101000'.
We are sorry for the trouble and this is not something we would want our valuable customer to go through.
We would like to let you know that your order for the product was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Not to worry, you can place a new order using the exchange offer with another exchange product.
Alternatively, you can also buy the product without availing the exchange offer. Here are a few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/mi-a3-more-than-white-64-gb/p/itm58e6b4a83b046?pid=MOBFJM5YN8YU2TGS&lid=LSTMOBFJM5YN8YU2TGSM32RRL Also, the seller has initiated the refund of Rs. 7882/- for your order to your original payment source on January 25, 2020. This will be credited to your account within 06 business days, as per standard banking procedures.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800-208-98-98 so we can assist you.
We would like to thank you for your continued trust and support.
Inderjit, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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