Notes

Sympathy :

I certainly understand your anger and your concern. If I put myself in your shoes maybe I would have done the same as well. But trust me, this is not the kind of service we want to give but unfortunately things have turned out this way. I assure you that your feedback will be shared with the team so that we can look what can be done to correct this mistake as soon as possible. Feedback and suggestions have been the key to our success and you can be absolutely sure that you will see improvement in future experience with us. Please give us a chance to correct this mistake!

I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to our team.

I am extremely sorry for what you had to endure, I understand that you are upset and you have every right to be.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

This is certainly not the kind of service we want you to experience but very unfortunately things has turned out this way.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I do understand the situation you have been through and the trouble caused due to it, our efforts will only be emphasized on providing you a better experience next time.

I completely understand and this isn't something I would want you to go through. You can be sure that we'll take definite steps to set this right.

I will take your case personally and will surely share a strong feedback against the courier constraints to the team.

We are providing a strong feedback to the courier service provider in order to minimize such issues which adversely affects the experience of our shoppers like you.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

I will consider your voice as feedback and will share to the seller so they can consider implementing for the same in the future.

I wish I could do more than apologizing but I am escalating this issue to the team to make sure strong action is taken regarding this issue and you don't have to go through this again in future.

Please do treat this undesirable experience as an exception.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

Please try to understand if there is an option with me, I could have definitely helped you out.

I'd like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

Please understand there were no intentions behind the inconvenience that you have faced. We always try to serve our customers in a better way.

I am really sorry I could not help you in a way you wanted me to do. However, I assure you that this is the very best I can do for you.

As I was not able to help you in way you wanted me to do. I will share your feedback to the team for your better experience.

Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get the benefit.

I certainly understand that this delay has caused a loss of excitement to receive this product. We'll definitely try to improve our overall services further.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest. You will not face any such issues.

Sukanya's Notes:

1. I really apologize for the trouble that has caused to you.
2. I do understand your concern, let me check the possibilities what the best can be done in this regard.
3. I do want to do my best to make it easy for you.
4. I can certainly understand the situation you are going through.
5. I do wish that I could do this for you however currently this option is not available at the end of seller.
6. Your cooperation will be greatly appreciated.
7. I would request your kind understanding in this regard.
8. It has been my pleasure to provide you all the information and make it easy for you.
9. I really apologize for the inconvenience that has caused to you.
10.

11. Please accept my sincere apology in this regard.
12. I greatly appreciate your understanding and cooperation.

Dedeepya I am sorry if you felt that, But I assure you I have shared the information to the best of my knowledge. I don't wanna misguide you.

In case you face any issues please get back to us, we will be more than happy to help you. Thank you for your understanding and patience.