Notes

Return in cancel requested state:

As I can see that you have submitted the cancellation request to the seller for your return request.
So, I would like to let you know that it may take 48 hours for the cancellation by the seller.

I request you to get back to us after 48 hours.We will surely help you in this regard.

As after the cancellation of this request, a new return request can be raised to the seller.
I greatly appreciate your understanding and cooperation.

As your return request is in cancel requested state, so we do not have an option to submit the new request at this moment.


Trust me if there is an option with me now , I could have definitely helped you out. As you are one of the valuable customer for us.

Tagg:--- Cx return is in cancel requested state, so info shared and tagged here.


As you have mentioned the reason for the replacement is "Damaged Product --
As per your issue, you have raised the request with the incorrect reason, so that the seller will help you with the same product as you have ordered earlier.

If you wish to have the different size of this product, there is a need to raise the new request to the seller with the correct reason.

And, to do so, there is a need to cancel this replacement request first.

As after the cancellation of this request, a new return request can be raised to the seller.
I would like to let you know that it may take 48 hours for the cancellation by the seller.

********************change refund mode:

I am sorry to let you know that as your return request has been approved, so the seller will not help you with changing the refund mode.

Yes Ramya, as per the process, the seller will,not help you with changing the refund mode at this moment.

If you would like to change the refund mode, so there is a need to submit the cancellation request to the seller for this return request.

I would like to let you know that it may take 48 hours for the cancellation by the seller.
As after the cancellation of this request, a new return request can be raised to the seller with another mode of payment.
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I understand that you'd like to handover your order delivered from a different address
But, I'm sorry to let you know that we will not be able to change the pick up address since the seller has already approved your return request..
Edreena, I completely understand your concern. If I would be at your place, I would feel the same.

I understand that you'd like your order picked up at a specific date.
I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule pick up at a particular time frame due to courier constraints.
In case, if you are not available at the time of pick up, you could have a friend or a family member to handover the package on your behalf.
Not to worry, the courier service provided will do their best to pick up your product on or before December 08, 2019.
Also, as the return request has been approved by the seller, so there is no option to change the pick up address.

So, in this case, there is a need to submit the cancellation request to the seller for this return request.

As after the cancellation of this request, a new return request can be raised to the seller with the updated pick up address.

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As I can see that you have raised the replacement request for this product with the reason specified as "Quality Issues".
As per the details, your replacement request has been approved by the seller.
So, at this moment, there is no option to check and raise the refund request to the seller.

So, in this case, there is a need to submit the cancellation request to the seller for this replacement request.

I would like to let you know that it may take 48 hours for the cancellation by the seller.
As after the cancellation of this request, a new return request can be raised to the seller.


So, please confirm if you wish me to go ahead and submit the cancellation request to the seller for this replacement request.


To raise the refund request to the seller, there is a need to submit the cancellation request to the seller for this replacement request.

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Please confirm if you wish to keep this product.

Please confirm if you wish me to go ahead and submit the cancellation request to the seller for this return request.
As per your request, I have submitted the cancellation request to the seller.

As I can see that you have raised the return today for the product "