Notes
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PAYMENT :
A) Payment successful but order not confirmed :
I see that the payment for your order is successful but the order is not yet confirmed by the seller.
Not to worry, It should not take more than 24 hours for the same.
I would request you to wait for 24 hours for the order to be confirmed.
Hope you understand!
Tagging: Payment - Prepaid > Payment Awaiting
Comment: Payment successful. Order not confirmed. Informed accordingly.
B) Payment Awaiting :
I am sorry to hear that your order has not been confirmed by the seller because the payment is yet to be confirmed from the bank's end.
I request you to wait for 24 hours from the time of transaction.
Either the payment will be confirmed or you will receive the refund notification.
You will get an update on the status of your order through an email and SMS within 24 hours of the transaction.
If the transaction is successful, you will receive an order confirmation with the details of the order and expected delivery date and if it is refund, you will be notified accordingly.
Hope you understand!
Tagging : Payment - Prepaid > Payment Awaiting
Comments : Cx confirmed that amount is debited but order is not confirmed. Payment shows to be pending in PayZippy section. Informed Cx accordingly.
C) Payment Failed :
I am sorry to hear that your order has not been confirmed by the seller.
This is because the payment for this order was unsuccessful.
In case the amount is debited from your source account, Not to worry, it will be reversed within 08 business days from the date of the transaction.
If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.
Hope this helps.
Tagging : Payment - Prepaid > Payment Failed
Comments : Cx wanted to know about order. Payment failed. Informed accordingly.
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