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I am sorry to know that you are facing an issue with the product that you have purchased.
This is not something we wish our valuable customer to experience.
I have noted the feedback and will share with the seller.
However, I 'd like to let you know that the product was delivered to you on xxx and it has crossed the seller's xxx days replacement period.
The seller will not be able to fulfill your xxx request as the return policy is elapsed.
Need not to worry, the good news is that the product is covered under the manufacturer's warranty.
You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The seller has sent the invoice to your registered email address ‘’ and it can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to authorised service center:
<do share the service centre details in his area if available>
Also, I'd like to let you that the physical and liquid damage is not covered under manufacturing warranty and you'll be charged for it.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
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