Notes

Hi Mohammad,

Thanks for writing in.

We understand your issue that 10% instant discount offer is not applied on your product 'Samsung Galaxy S9 Plus (Midnight Black, 64 GB)' with the order 'OD117647770526673000'.

We're sorry for this experience, even we want our customers to enjoy the services which we provide and we never intend to provide such experience as the one which you've faced.

We'd like to let you know that the offer duration is January, 19 2020 to January, 22 2020.

Net cart value, i.e. total cart value of eligible products (except grocery items) should be equal to or more than Rs.4,999/-. For Grocery items, net cart value should be equal to or more than Rs.1,500/-.
* Maximum Discount per card is Rs.1,500/-.
* In order to avail the offer on travel, the customer must enter the promo code 'FKICICI'. The bank discount amount for travel bookings is calculated on the net payable amount minus the convenience fee. Cart value of Rs.4,999/- should be excluding booking charges/convenience fee. Under Travel, offer is applicable only on Flight bookings. Offer is not applicable for Hotel or Bus bookings. In case of partial/full cancellation of flight, Instant discount (COUPON OR BANK DISCOUNT) will be adjusted firstly and post that refund will be processed.

However, as per our records we see that the seller has cancelled your order as requested by you with the reason stated as 'Others'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Moreover, we'd like to let you know that the seller has processed the refund of Rs. 27999/- to your Credit Card on January 22, 2020. This will be credited to your account within 08 business days, as per standard banking procedures.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Furthuremore, if you wish you can place a fresh order by following the link:

https://www.flipkart.com/samsung-galaxy-s9-plus-midnight-black-64-gb/p/itmf33a6baxzmzfq?pid=MOBF2VWVGZCF39YY&lid=LSTMOBF2VWVGZCF39YYKQAGBC

If you face any issue, then write back to us we will surely help you out or you can call on our toll free number: 1800 208 9898.

Hope this helps.

Mohammad, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart!