Notes

Power lines:



I would feel the same if I would be at your place however trust me , I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.



I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.


Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.


Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.

I do understand the importance of timely delivery of order.

We do have to work within the policy.

You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.

I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

Since, I have not heard from your end so I need to close this chat.

Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.

Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern. However, trust me, this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same. However, I do not wish to make any fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.



Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.
===============================================================
Delivery

Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the seller's logistic partner.

I understand your concern regarding the delivery of your product.

Samsan, sorry to inform you that seller is taking some time to pack this product.

We understand that you'd like your order delivered at a specific time on 10 o' clock. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available {after or before} {time or date}, you could have a friend or a family member collect the package on your behalf.


If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.


I would like to let you know that the product is not delayed, it is standard time taken by the seller and the courier service provider to deliver the product to your address.

I would like to let you know that delivery time frame shown is revised and better compared to non Flipkart Plus customers.

I would like to inform you that your order will be delivered by January 02, 2020 and you can also track your order status here - http://fkrt.it/bqWLi~NN.

Sorry to inform you that due to some technical issues faced by the Logistic partner, we are unable to track your product.

Manikanta, sorry to inform you that as you have been selected doorstep delivery. You are unable to pick your product from Courier service center.


I would like to inform you that your order is out for delivery and should reach you by 7 PM today.

Your order should reach you by 7 PM today.

Please be assured that the seller will do their best to have the product reach you on and before January 12, 2020.

Although the sellers would love to surprise you with an early delivery.

Currently, your product location is Kochi .

Sorry to inform you that at the moment Wishmaster's contact number is not available.

Do not worry, Once your order will out for delivery, you will receive an SMS with the Wishmaster details.

Sorry to inform you that At the moment Technician contact number is not available. Do not worry, Once Techician visit will be confirmed you will receive an SMS with the Technician details.

You can reach the Wishmaster delivering the product at the phone number /call bridge details that will be shared with you through an SMS.

As I checked current location of your product is hedad.


Would you like to share your alternate mobile number?

Sorry to hear that there is a delay in delivery. We'll have the seller add Rs. 40.0 to the Gift Card section of your Flipkart account within 24 hours of successful delivery. You can use this amount within a year to buy anything from a wide range of sellers on Flipkart.


Sorry to hear that there is a delay in pickup. We'll have the seller add Rs. 111.6 to the Gift Card section of your Flipkart account within 24 hours of successful pick up. You can use this amount within a year to buy anything from a wide range of sellers on Flipkart.

=======================

GOLI


This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.


We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I request you to wait by July 04, 2019, you will surely get a resolution.

I am sorry to let you know has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

I completely understand that this has not been your best shopping experience.

I ensure you that, feedback will be shared to the seller and our team will work with them to minimize such issues which adversely affects our valued shoppers.



I would like to thank you for your understanding.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.


Please be assured that I will share your feedback with our team and management to minimize such instance by the seller and the courier partner.



We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.



I would like to inform you that in any case team will be unable to contact you on your primary number, they contact you on alternate mobile number.

I wish to let you know that payment methods available depends on seller and at the time of placing the order if the desired payment mode is available you can place the order using that particular payment method.

Extremely sorry for the trouble that has been caused to you.

Hope that you are doing good today.

I do understand that you want the resolution of this issue at the earliest.

Hope it will be useful for you.

Do not worry, we will surely help you.

We would never want any of our customers to go through such a case.

However, the team need some time to find the root cause of this issue so that we can provide you the correct resolution.

Kindly coordinate with us, we'll try to get back to you at the earliest with the possible resolution.

Trust me if it's in my hand, I could have definitely helped you out. As you are one of the valuable customer for us.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I do feel the situation you are in however, trust me this is not in my hand.

Please share your feedback survey. Your feedback is really valuable to us and will help us enhance your experience.

Your feedback is really valuable to us and will help us enhance your experience. As you are one of the valuable customer for us.

As you are one of our valued customers, your satisfaction is one of our primary concern.

We are trying to improve our services. Do not worry, your feedback will be shared to the seller.

As I checked your concern is already escalated to the team.

Would you like to share your alternate mobile number?


Please provide your alternate mobile number so that if in case your primary number will not be reachable then we will contact you on your alternate number.

Do not worry, at the moment I am escalating your concern.

Do not worry, at the moment I am forwarding your concern to the seller.

Sorry to inform you that currently, we are unable to commit for the same. As earlier informed, team is working on it.

Do not worry, at the moment I am escalating your concern. Team will surely get back to you with the resolution.




Please be assured that the seller will do their best to have the product reach you by earliest.


Your strong feedback will be shared with logistic partner. So, in future you will not face the same.

I deeply regret for same, but trust me we never wanted you to face such issue I make sure that such issue will not repeat again in future.


This is an unacceptable instance which took place.

Sorry to inform you that as we also do not have the happened instance details. So, we are unable to share with you.

I have duly noted your feedback with the assurance that such instances does not take place again.

We do fail sometimes in making a perfect experience for the customers.

Hope to serve you better in future.

Extremely sorry for the trouble caused once again.

My effort will be more emphasized to provide you a better service next time.



😍😍😍😍😍

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


We'll let our specialists know about it so that you can experience the change soon while shopping with us.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Wish we could process this request however we are unable to at this point of time.


We are sorry as we do not want our valuable customer has to face this experience for getting different items, while delivery.

Your kind understanding in this regard is greatly appreciated.

Do you have the product with the original product box, along with all the contents including price tags and labels?