Notes

Payment failed

Sorry to inform you that seller was unable to receive your payment on time. Transaction Failed

Not to worry. If any case your amount has been deducted from your account, it will be reflected back to the source within 8 Business days as per standard banking procedure.
===============================
COD to POD

I would like to inform you that there is possibility of payment conversion if your product is between "Approved" to "Out for delivery".

You will get a notification to change the payment mode from Cash On Delivery to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.



Eligibility criteria to avail the COD to Prepaid payment conversion are orders with a single unit.

From 'Approved till dispatched', the Cash on delivery to Pay on delivery option is available for all courier service providers. Once the item is 'Dispatched till Out for delivery', the Cash on delivery to Pay on delivery option is available only for Ekart shipments.

Also, you can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS.

I would like to inform you that once your Cash on Delivery orders have been marked as 'Out for Delivery', you will be given an option to pay for your orders using the PhonePe App.

I would like to inform you that you will receive a SMS along with a link by Ekart logistic. You can payment by clicking on this link.

In addition, you will NOT be getting the payment link again during reattempt delivery.
====================================

Payment awaiting

I would like to inform you that please wait for 24 hours either seller will get confirmed your order or you will notify for your refund amount.

===========================================
address changed denied

I understand that you'd like to change your order delivered contact number, but I'm sorry to let you know that seller will not be able to change the mobile number. As, you order has been processed by the seller.

As I checked, there are two contact numbers mentioned into your address 9361297483 and 7400629249.



In case thWe ishmaster is not able to locate your address, he'll definitely reach you at 7727085449 and 8502808000.



In case the team will not able to contact with you on your registered mobile number, he'll definitely reach you at 8168774344.

In case the team will not able to contact with you on your registered mobile number, he'll definitely reach you on your alternate mobile number.

Not to worry, he might call you in case he will not be able to find your address.
==========================================================
cancel requested


As I checked, your return request is in cancel requested state.

Not to worry, it shouldn't take more than 48 hours to get updated.

I would like to let you know that your product is under seller's 30 days return policy period. You can create a new return within policy.


Not to worry, in any case, you will face any issue. Please feel free to contact with us.
========================================
Refund timeline for cancellation


If customer ask what are the refund timeline if I cancel the order, refund timelines will depend on the payment modes as listed below:

- Debit card - 7-9 Business days
- Credit card- 7-9 Business days
- Netbanking - 3-7 business days
- EMI (Standard + No cost + Debit card) - 7- 9 Business days
- Flipkart Pay Later - 24 to 48 hours
- Gift Card - 24 hours
- PhonePe wallet - 24 hours
- PhonePe UPI - 1 business day
- PhonePe Credit/Debit card - 7 business days
============================================
not eligible

Sorry to hear that you're facing issues with your 'Noise Shots X1 Air True Wireless Bluetooth Headset with Mic (Graphite Grey, In the Ear)'.

I see that the product was delivered to you on March 22, 2019 and since it has crossed the seller's 10 Days Replacement policy period. I am afraid, the seller will not be able to fulfill your replacement/refund request.

But the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorised service centre and they'll be able to help you out in case of any product related issues.


As I checked the product is also not covered under the manufacturer's warranty. However, you can still get in touch with the brand/authorised service centre and they'll be able to help you out in case of any product related issues. May be till will charge amount for the same.


For Warranty Claims or Any Product Related Issues Please can mail to ( [email protected] )

Customers can mail to ( [email protected] )

Here are the details to the brand/ authorised service centre
Contact number: 18001022777

E-mail: [email protected]

https://www.realme.com/in/support
=====================================
Pick up address


I understand that you'd like to pick your order pick up to a different address, but I'm sorry to let you know that seller will not be able to change the address since the seller has already confirmed your order pick up from
19/45 ,V S Mudali St, Suriyammapet, Saidapet, Chennai, Tamil Nadu 600015
Saidapet
CHENNAI
Tamil Nadu -IN, 600005.


If you'd like, you could have a friend or a family member to handover the package on your behalf from the current address.

In that case, you could cancel this return request and place a new return to have it picked up from a different address.

I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule pick up at a particular time frame due to courier constraints.
===============================================
🙈Debit Card EMI🙉

I understand your concern about Debit Card EMI.

I would like to let you know Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.

You will be able to view the offer on their payment page during checkout.

Though this option may be displayed on the product page, only eligible customers will see this option during checkout.

You can check the eligibility by sending a sms DCEMI to 57575 and you will receive an SMS immediately with an update.

All eligible customers will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

Customers who are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank.

There are some important points which are below:

1. Interest rate and tenure differs from bank to bank.

2. You can buy only one product at a time, however number of units for a single product may vary based on banks.

3. There are no processing fee or additional charges.

4. You need NOT pay any down payment amount to avail this offer.

5. EMI plans cannot be changed once an order is placed.

6. The minimum transaction amount to avail this offer differs from bank to bank.

7. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

I would like to let you know that in order to get detailed information about the EMI, Please contact your respective Bank.






Important points:
Debit Card EMI/Pre-approved EMI and No cost EMI on Debit Cards are offered by HDFC/AXIS/ICICI/SBI banks
Debit EMI option is applicable only on selected sellers and products
Interest rate and tenure differs from bank to bank
Customers can buy only one product at a time, however, the number of units for a single product may vary based on banks
There are no processing fee or additional charges
Customers need NOT to pay any down payment amount to avail this offer
EMI plans cannot be changed once an order is placed
The minimum transaction amount to avail this offer differs from bank to bank
The maximum transaction amount to avail this offer will vary for each user depending on credit availability



I would like to inform you that you can contact with your respective bank support team for better information.

As informed earlier, this option is available for selected customers, provided by seller for selected customers.