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Reason-
1. Bulk/MP
2. address incomplete
3. out of delivery area
4. out of stock
5. cash not ready
6. After 3 attempts
7. Open box
8. Pay later-bill not paid
9. seller cancellation
10. Same city/ other city
# Return type:
1. Exchange
2. replacement
3. Refund
* Replacement & expect
* wait & replacement
* exchange & expect
* wait & exchange
* wait & refund
* replacement don't expect
* Refund don't expect
#Wrong update provided:-
showing delivery status delivered but product not delivered on SA
- address > Office > home
- payment mode
- family friends
- If customer received the order then case assign as solved
-if customer not received the order then case escalate to L2.
- cash on delivery, advised the customer to place an fresh order
-case escalate to L2 team on prepaid mode if customer don't received the order.
Approval return
1. Mobile case-first do troubleshooting, if still not working then return approve
2. FRM approval, then return approval
3. if troubleshooting not done, then return approval is on hold.
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