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Could you please be specific about the issue you are facing with the product so that I can help you in a better way?
As per your statement that you have received a damaged product, the seller will be happy to provide you with a replacement of the product.
As per your statement that you have received a duplicate product, I will request the seller to provide you a refund of the product.
Should I forward the request for the refund of the product?
Should I forward the request for the replacement of the product?
Please help me with few information, so that I can place your return request with the seller.
I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.
1. Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
2. Please confirm whether you have brand box and MRP tag (if any) which you have received along with the product?
3. Please confirm whether the pickup address will be same as delivery one to raise the return request.
4. Your primary number 9123002103 is correct or not.
5. Would you wish to update an alternate number?
Thank you for sharing all the details.
Please give me a minute or two while I forward your return request to the seller.
I would like to inform you that a refund request has been forwarded to the seller.
The pickup of the product will be done by October 04, 2019.
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