Notes

cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree

cx call that he want to return the order // complaint forwarded // TAT shared // cx agree

As there is no response from cx side hence after giving warning call disconnected from this end.

cx is using the abusive language so after giving warning call disconnected from this side

cx called but call dropped.

courier partner contact details send to cx via SMS

cx called to update or delete the account details // info shared to cx // cx agree

cx called to take info regarding the order but failed to provide order or account details.

cx want to change the address // so do as per cx voc // cx agree
cx want to change the address // deny to cx as order status is not in editable stage/ cx agree

cx call to know the status of the order // dispatched date & DDR shared // cx agree

cx call that he want urgent delivery // assured to cx for fast delivery // DDR shared //cx agree

cx call to know about order status // order is OFD so ask to wait // DDR shared // cx agree

cx call to know about pick up status // FE is OFP so ask to cx to wait /assured to cx / cx agree

cx call to know about order status // UD marked // FNDR filled// TAT shared// cx agree

cx call to know about order status // order is late/beyond promise date //complaint taken // cx agree

cx call and told that courier boy is denying to deliver the order at given address // UD marked with fake reason // FNDR filled // TAT shared // cx agree

cx call to know about order pickup // RL filled// TAT shared // cx agree

cx call to know the return status // so ask to cx to wait // PUC to RPR and QC TAT shared// cx agree

cx called to cancel the order // cancellation request taken // cx agree

cx want to know order status // informed to cx order to place a new order as order is RTO marked // cx agree

cx call to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree

cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

Empty parcel case // complaint taken // TAT shared // cx agree

PDWP case // complaint taken // TAT shared // cx agree
Item shipped together case //complaint taken // TAT shared // cx agree

cx call to know the refund status // refund initiated // TAT shared // cx agree

cx call to know the refund status // refund initiated but not yet reflected in account // compaint raised // TAT shared // cx agree

cx call to know the refund status // refund not initiated //complaint forwarded // TAT shared // cx agree

cx ask for refund status // told to cx to share bank statement // cx agree

cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree

CCA marked / bank details present // EOD filled // told to cx to wait for 24hours / cx agree

cx called to know about refund //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.

cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree

cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree.

cx ask about the product information // info shared to cx as per PDP //cx agree
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FEDEX --- 18004194343
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XPRESSBEES --- 020-49116100
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