Notes

8. RETURN

🔔Return creation🔔

I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.

May I know the reason, why you wish to return the product?

May I know the exact difference between the product ordered and the product received?

Kindly be informed that the seller will be happy to provide you with a replacement for the same.

May I proceed with raising the replacement request to the seller on your behalf?

I would like to inform you that seller is offering refund against your return request.

Please confirm if you wish to proceed with refund request.

Before we proceed, I would be requiring a few confirmations for the seller to accept the return request for your product.

1. Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Thank you for the confirmation.

2. Please confirm whether you have brand box and MRP tag which you have received along with the product?

Thank you for the confirmation.

3. Please confirm whether the pickup address will be same as delivery one to raise the return request.

Thank you for the confirmation.

4. Could you please confirm what is the exact difference between the product ordered and product received?

Thank you for the confirmation.

5. Your primary number 'xx' is correct or not.

Thank you for the confirmation.

Please confirm your primary contact number.

6. Would you wish to update an alternate number?

Thank you for the confirmation.

Please give me a minute or two while I forward your return request to the seller.


I would like to inform you that your return has been initiated and the pick up will be done by January xx, 2020.Also, your refund will be transferred within 2 business days after the product successfully reaches the seller.

The seller has arranged a replacement for your product and it'll reach you by January xx, 2020. The item originally delivered to you will be picked up at the same time.

While checking we might need to contact you, is there any alternate number you want to share?

7. Since the mode of payment for your order was 'Cash on delivery', I request you to share the bank details so the seller can proceed the refund request.

a. Account holder's name.
b. Bank name and Branch.
c. Account number.
d. IFSC Code.

8. I would like to let you know that you have just received a One time password on your registered mobile number.

8.a. Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

7/1. Please confirm the bank details. As I had a check, the bank details were already there.

7/1.a Account number ending with XXXXXX

7/1.b IFSC Code: XXXXXXXX

7/1.c Do you wish to have refund in the same account?


I hope I was able to help you with your query today.
👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.

++++++Templates:

I should be the one, saying thank you. You have been an awesome customer.

Please do trust us, you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

You will not face any such issues.It was a nice chatting with you today!



For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.


For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.


cx issue -
seal tampered -No
pick up address same as delivery address.
MRP tags and accessories -
primary number -
alternate number -
packaging manner guided -yes


Kindly be informed that it is very important for you to be connected with us for the return to be processed successfully, I understand that you might be a bit busy or stuck at the moment with something so you can contact us back and we will be here 24*7 to help you with your request.
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The replacement bat is delivered today... But the bat is different brand (CEAT) not the MRF and also didn't get the bag of the bat..


seal tampered -No
pick up address same as delivery address.
MRP tags and accessories - yes
primary number - 8310466830
alternate number -
packaging manner guided -yes