Notes

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.
We are writing in a continuation to our previous email

InVOICE__>>>>>

We understand that you want an invoice of your product '' with the order ID ''.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that a copy of the invoice provided by the seller of the order has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN

2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

For further assistance, please write back to us. We will definitely assist you.

We do want to keep you as a happy customer for a long time. Your satisfaction is our primary concern.

We would like to thank you for your understanding.

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


72 hours...........>>>>>>>>>>>
We understand that you want an invoice of your product '' with the order ID ''.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller is unable to accomodate your invoice request for theorde due to some technical errors.

Please be assured that we will look into this and get back to you with an update within 72 hours.

However, we do want to help you in this regard. We are trying our best to make things right for you with our efforts.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.



CLOSE an invoice......>>>>
As per our telephonic conversation, we understand that you do not want an invoice of your product '' with the order ID ''.

We are sorry for the trouble you had to go through.

Hence, we are closing this case as per the confirmation.

For further assistance, please write back to us. We will definitely assist you.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.



Priority__________
Hi Kanda,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9100593663' and '9989854040' to talk to you about your concern but could not reach you.

We understand that you’re keen on receiving your order

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.

Based on that, a definite date for the delivery of your order is given to you by the seller. Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before December 10, 2019.

Also, you can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through 'SMS' notifications between 9 am and 9 pm.

Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

However, we'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

Kanda, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

closure mail__
We’re writing to you in continuation to our earlier email.

We'd like to let you know that we're closing this case for now as we have not heard anything from your side.

If there's something we can do, you can choose to write back to us and we'll be happy to help.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

You can also call our toll-free number 1800 208 9898.

Hope to hear from you soon

Thanks for choosing Flipkart.




sTATUS CHECk+______
Hi Mithun,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7592851589', '9746917233' and '9562727478' to talk to you about your concern but could not reach you.

We understand that you want to know the delivery status of your product with the order ID 'OD117234772664565000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

As we checked and see, the product 'Hot Wheels 20 car gift pack' has already been shipped by the seller and it will reach you by December 09, 2019.

One of the product 'Skullcandy Ink'd Headset with mic' in this order has shipped by the seller and it will reach you by December 09, 2019.

This product 'one8 Men Brief' has shipped by the seller and it will reach you by December 10, 2019.

Also, the order '3 Jokers Rotational 3D Light and Musical Dancing Princess Doll Toy (Multicolor)' has shipped by the seller and it will reach you by December 16, 2019.

If the order will not reach you by the time mentioned, please write back to us. We will definitely assist you.

We'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

For further assistance, please write back to us. We will definitely assist you.

We do want to keep you as a happy customer for a long time. Your satisfaction is our primary concern.

We would like to thank you for your understanding.

Mithun, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

REPLACE AND EXPECT __________?>>>>>>>>>>>>>
Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9719402341' and '9759597608' to talk to you about your concern but could not reach you.

We understand that you are facing issues with your product 'BOOSTY COMBO NP-BN1 Camera Battery Charger' for the order ID 'OD117181375885412000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller has arranged a replacement for the order as requested by you and it'll reach you by December 11, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the 'Wishmaster' from 'E-kart Logistics' will not be able to complete the pickup in case any item is missing.

However, we'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding and support.

Ishaq, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


buy time when assign___
Hi Prashanth,

Thanks for your precious time over the all and for being a valuable Flipkart Plus member.

We understand that you have not received an activation key with your product 'Daido Windows 10 Professional 32Bit / 64 Bit' for the order ID 'OD117214463825225000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that we have escalated your case to our concerned team.

Please be assured that we will look into this and get back to you with an update by December 12, 2019.

However, we do want to help you in this regard. We are trying our best to make things right for you with our efforts.

We'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

Also, we would request you to please give a chance to let the seller correct this mistake. We do value you and your time in this regard.

For further assistance, please write back to us. We will definitely assist you.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

Prashanth, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


when assign for vicinity..
Hi Subodh,

Thanks for your precious time over the call and for being a valauble Flipkart Plus member.

We understand that you are facing issues with your product 'Mivi Thunder Beats Bluetooth Headset with Mic' for the order ID 'OD116845499260415000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

Since the product was delivered to you on October 22, 2019 and it has crossed the seller's 10 day's replacement policy period. So that the seller can't fulfill your return request.

We would like to let you know that we have escalated your case to our concerned team.

Please be assured that we will look into this and get back to you with an update by December 21, 2019.

However, we do want to help you in this regard. We are trying our best to make things right for you with our efforts.

We'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

For further assistance, please write back to us. We will definitely assist you.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

Subodh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Unable to place COD___________

Thanks for writing in.

We understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

We'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking or Gift Card to place your order for now.

However, if you have any other issue, feel free to write back to us!

NON_ SERVICEABILITY_______
Hi Priyam,

Thanks for your valuable time over the call.

We understand that you are facing issues while placing an order due to non-serviceability at your pincode.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.

Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app.

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

Also, the sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

However, we do want to help you in this regard. We are trying our best to make things right for you with our efforts.

As we really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organisation.

We would like to thank you for your understanding.

Priyam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

INVOICE SMS
Invoice Request: As requested by you, the invoice for your {product_name} has been shared and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre


IN2001112309582174430