Notes

No cost emi

Hi {customer_name},

We'd like to let you know that ‘Credit Card No Cost EMI’ is one of the prepaid payment modes with which you can shop for items from select sellers on Flipkart with no interest and zero down payment. Once the payment is completed using this mode, an instant discount will be applied for the amount you are charged as interest by the bank ensuring you do not incur any additional EMI charges.

The monthly installments will be deducted from your {_Bank name_} credit card.

{If the customer complains that he has been charged extra}

Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.

Hope this helps.

Order history

Hi {customer_name},

Thanks for writing in.

We would like to let you know that to ensure that all customers have the access to view their past orders, the option to delete order history is currently not available. Order history also allows customers features like being able to download the invoice anytime they like.

We would like to thank you for your understanding.

Courier preference

Hi {customer_name},

Thanks for writing in.

We want to let you know that courier selection for deliveries of orders is done by sellers based on availability of courier service providers at their location and the type of product. Due to this, they'll not be able to ship your order through a specific courier partner.

We would like to assure you that all the courier service providers ensure prompt and hassle-free order deliveries.

We hope this helps.

remove items from wishlist

Hi {customer_name},

Thanks for getting in touch.

Removing items from your 'Wishlist' is very easy and here's how you can do it:

• Log in to your Flipkart account and go to 'Wishlist'
• Select the product you'd like to remove and click on 'Remove from List'

It's that simple!

account deactivation

Hi {customer_name},

Thanks for writing to us.

Here's how you can deactivate your Flipkart account:

• Click http://fkrt.it/bqOIi8NN
• Log in to your Flipkart account
• Enter the password in the text box
• Click on ‘Confirm Deactivation’

In case you change your mind, simply log in to Flipkart website with your registered email address or mobile number with the password and click on 'Reactivate'.

In case you've forgotten your password, click on 'Forgot Password' and enter the one-time verification code (OTP) which will be sent to your email address or phone number and your account will be fully restored. We request you to not share the one-time verification code with anyone for the security of your account. Please note that you can re-activate your Flipkart account only from the website and not from our app platform.

Hope this helps.

No return category

{If the return needs to be created for non-returnable category due to exceptions- qty missing, damage etc, Consult with Team Leads and use the template for replacement/refund accordingly}

Hi {customer_name},

While we understand that you'd like to return the Mustang Bamboo Flute, we're sorry to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfil your request.

{Use the below statements only if this information is clearly mentioned on the product page.- return request is due to color mismatch and seller has specified that color may vary}

We'd also like to let you know that the seller has specified on the product page that {enter the reason mentioned on the website} (Eg: the colour and print may vary from what is shown in the image, as they are sourced in mixed batches/ the product colour may slightly vary due to photographic lighting sources or your monitor settings).

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

We would like to thank you for your understanding.

Offer and discount

Hi {customer_name},

We're happy to know that you would like to shop with us.

Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

Happy shopping!

review

Hi {customer_name},

We're happy to know that you'd like to review a product and help other customers make an informed buying decision.

Here's how you can do it:

• Log in to your Flipkart account
• Go to the 'My Orders' section by clicking here: http://fkrt.it/bqWLi~NN
• Click on the order id of the product you want to review
• You can now rate and write reviews by clicking the option 'Write Review'
• For the Certified Buyer badge, check the box stating ‘I would like this badge to be displayed on my profile’

Hope this helps.

Bulk order

{BULK ORDER REQUESTS FOR ALL OTHER CATEGORIES OTHER THAN GIFT CARD ORDERS FOR CORPORATES}
Hi {customer_name},

Thanks for writing in.

We're sorry to let you know that sellers cannot fulfil orders for {large quantities of the same product/quantity requested by customer that is not allowed per specification on product page e.g: 5 units of the same product}. However, if you'd like to buy Flipkart Gift Cards for employees in your organisation, please write to [email protected] with your requirement and our specialists will reach out to you within 48 business hours.

We'd like to thank you for your understanding.

{ONLY FOR BULK GIFT CARD ORDERS FOR CORPORATES}

Hi {customer_name},

Thanks for writing in.

We are happy to hear that you'd like to buy Flipkart Gift Cards powered by Qwickcilver.

Please write to [email protected] with the details and our specialists will reach you within the next 48 business hours.

Happy shopping.

Thanks,
Flipkart

price related issue

Hi {customer_name},

Thanks for writing in.

We're sorry to hear that you could not get the best deal for the item Mustang Bamboo Flute at the time of your purchase.

We'd like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

For other exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

Hope to see you again soon.

Technician visit

Hi {customer_name},

We're writing to you about your return request {return_id} for your Mustang Bamboo Flute.

We'd like to confirm that a technician from the service provider {'service provider name'} will visit you at the below address by {date} to help you with your concern.

Address: {address}

Please back up any data on the device before the technician commences the troubleshooting.

We would like to thank you for your support.