Notes

Opening
Hi $contacts.name.first,I hope you are doing great today!
How can I help you?

Hi there,I hope you are doing great today!
How can I help you?

Hi there,I hope you are doing great today!

I will do my best to help you with your missing item.

I will do my best to help you with your damaged item.

I will do my best to help you with your order.

While I check this matter, may I know how was your day?

Please don't worry, I know how frustrating is this for you but you are on the right hands and I will take care of this issue in the rigth way.

I really sorry to hear that you haven't received your order, I will do my best to help you with your missing order.

I see, please don't worry you are on the right hands and I will take care of you in all this process.

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I have checked for you an according to the tracking number and you didn't received your order I have determinated that this order was lost after delivery however since this is not your fault and I want to rectify this in the better way, I can issue a replacement, would you like that?

In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to them. You should receive a response via email in the next 24 hours but please don't worry I got your back and I will take care of you in all this process because you are very valuable to me and I want to rectify this in the better way.

If you don't hear from our third party seller in the next 24 hours, please reach us with this reference number: ------------

I do apologize for this bad experience, I will add the right notes about this matter because I don't want this happen again, in order to assist you in the best way, I can issue a replacement would you like that?



The replacement is without any extra charge, you don't have to worry you will see the price of the item in the email confirmation but we won't charge you again.

You will receive an email confirmation about the actions, I've done for you and you will do my day if you can check it to verify all the process.

Before we get disconnected I just want to make sure we have covered everything you need, Is there anything else I can assist you with today?


It was truly my pleasure assist you, let me tell you that you were an amazing person and let me thank you the patience today. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great day